Summary
Skills
Overview
Work History
Education
Generic

Stacey Ippolito

Columbus,GA

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings eight-year background maintaining customer satisfaction and delivering strong results. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

  • Corporate Standards
  • Prospect Qualification
  • Negotiation and Persuasion
  • Product and Service Knowledge
  • Customer Accounts Management
  • Account Reconciliation
  • Financial Management
  • Web Technologies and Services
  • Technical Support
  • Data Security
  • Data Transcription
  • Medical Billing

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Anthem
10.2021 - Current
  • Managed over 50 member call inquiries per day.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience, and built long-term loyal customer relationships by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Mobile Parts Professional

Advance Auto Parts
04.2016 - 10.2016
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Increased salves by 10%

Restaurant Manager

Papa Johns
07.2010 - 12.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led, supervised and directed team members on effective methods, operations and procedures.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Education

High School Diploma -

William Henry Shaw High School
Columbus, GA
06.2013

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