Stacey Jackson
St. Petersburg,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Medical Front Office Coordinator
Caring Community Counseling
04.2022 - 08.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Substance Abuse Technician/Office Manager
Solutions Behavioral Healthcare Consultants
05.2019 - 04.2022
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Developed individual treatment goals based on history and diagnosis.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Counseled and mentored clients on substance use and life choices.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Facilitated group and individual therapy in outpatient setting.
- Assessed patient progress and reported changes to supervising physician.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
Executive Director/Business Owner
3J Plumbing LLC
02.2012 - 08.2015
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Defined company roles and responsibilities to establish and enhance processes.
- Managed financial, operational and human resources to optimize business performance.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Education
No Degree - Psychology
06.2024
College admission in 1991 and completed 3 semesters. Did not obtain my degree at that time. I have been and will continue my course of study in Psychology and Social Work again in the fall of 2023.
High School Diploma -
06.1991
Skills
- Data Security
- Office Equipment
- Microsoft Office
- Online Systems
- HIPAA Guidelines
- Electronic Health Record System
- Patient Referral
- Office Organization
- Operational Requirements
- Confidential Records Management
- Office Supplies and Inventory
- Reminder Calls
- Weekly and Monthly Calendars
- Copying and Scanning
- Referral Arrangements
- Payment Collection
- Staff Training
- Software Applications
- Operational Efficiency
- Coordinate Schedules
- Write Reports
- Enforce Policies
- Evaluate Performance
- Data Communications
- Administration and Operations
- Medical Office Procedures
- Handling Complaints
- Meeting Coordination and Support
- Customer Service Management
- Research and Analysis
- Leadership and Change Management
- Payroll
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Front Office Coordinator - Caring Community Counseling
04.2022 - 08.2022
Substance Abuse Technician/Office Manager - Solutions Behavioral Healthcare Consultants
05.2019 - 04.2022
Executive Director/Business Owner - 3J Plumbing LLC
02.2012 - 08.2015
St. Petersburg College - No Degree, Psychology
Seminole High School - High School Diploma,
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