Brittney Bryant
Baltimore,MD
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Security Officer
Broadway Services/ Howard Courty General Hospital
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Team Lead Sales Associate
The Childrens Places
07.2020 - 03.2021
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Led sales team to exceed quarterly sales goals.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Cashier/Deli Associate
Walmart
06.2017 - 09.2020
- Offered product samples to help customers discover new items.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Prepared deli items per customer requests using proper bakery equipment.
- Checked product quality for freshness before serving.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Security Officer
Watkins Security Agency
06.2018 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Environmental Services Housekeeper
The Johns Hopkins Hospital
05.2008 - 08.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Education
High School Diploma -
The Community College of Baltimore County
Essex, MD03.2010
Skills
- Intrusion Detection
- Ground Patrol
- Security Team Coordination
- Law Enforcement Collaboration
- Detailed Activity Logs
- Team Player
- CPR Certified
- Safety and Security
- Code Enforcement
- Customer Service
- Ability to Lift 40 Pounds
- Food Safety Requirements
- Safety and Cleanliness Standards
- Sales Presentation
- Payroll Processing
- Time Management
- Data Entry
- COVID-19 Safety Procedures
- Weapons Screening
- Dispatching
- Upselling and Promotions
- Cash Register Operations
- Computer Proficiency and Microsoft Office
- Inventory and Stocking
- Shipping and Receiving
- Staff Training
- Shift Scheduling
- Team Leadership
Twic Card
Transportation Worker Identification Credential,
(TWIC CARD) Obtained March 2022
Timeline
Security Officer
Broadway Services/ Howard Courty General Hospital
04.2021 - Current
Team Lead Sales Associate
The Childrens Places
07.2020 - 03.2021
Security Officer
Watkins Security Agency
06.2018 - 09.2019
Cashier/Deli Associate
Walmart
06.2017 - 09.2020
Environmental Services Housekeeper
The Johns Hopkins Hospital
05.2008 - 08.2018
High School Diploma -
The Community College of Baltimore County
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