Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Stacey James

Customer Service / Administrative Assistant
Lake Elsinore,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

25
25
years of professional experience

Work History

Team Member Seasonal

Target
Lake Elsinore, CA
11.2021 - 01.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Sought out ways to go above and beyond job requirements.
  • Developed strong cooperative relationships with coworkers and managers.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Lifted, stacked and transported boxes using hard cart and forklift.
  • Operated register to process payments and collect cash payment for order totals.

Administrative Assistant /Receptionist

Altour
Newport Beach, CA
10.2011 - 11.2021
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Created detailed expense reports and requests for capital expenditures.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created PowerPoint presentations for business development purposes.

Administrative Assistant/Receptionist/Accounting Assistant

International Travel Specialists
Irvine, CA
08.1999 - 10.2011
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Maintained staff directory and company policy handbook for human resources department.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created detailed expense reports and requests for capital expenditures.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created PowerPoint presentations for business development purposes.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Reservations Sale Agent

GoGo Worldwide Vacations
Fountain Valley, CA
09.1998 - 06.1999
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Travel Reservations Sales Agent

Globetrotters Travel
Irvine, CA
07.1996 - 08.1998
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Handled billing information over phone.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided customers with information about availability and pricing.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Education

Computer And Information Sciences

Saddleback College
Mission Viejo, CA

Trade School Diploma - Tourism And Travel Management

International Air And Hospitality Academy
Ontario, CA
09.1990 - 12.1990

Skills

    Clerical Support

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Member Seasonal

Target
11.2021 - 01.2022

Administrative Assistant /Receptionist

Altour
10.2011 - 11.2021

Administrative Assistant/Receptionist/Accounting Assistant

International Travel Specialists
08.1999 - 10.2011

Reservations Sale Agent

GoGo Worldwide Vacations
09.1998 - 06.1999

Travel Reservations Sales Agent

Globetrotters Travel
07.1996 - 08.1998

Trade School Diploma - Tourism And Travel Management

International Air And Hospitality Academy
09.1990 - 12.1990

Computer And Information Sciences

Saddleback College

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Stacey JamesCustomer Service / Administrative Assistant