Stacey Jefferson
Memphis,TN
Summary
Dedicated security professional with extensive experience at Excelsior Defense, skilled in incident reporting and emergency response. Proven ability to enhance safety protocols and reduce security breaches through vigilant surveillance and effective communication. Recognized for exceptional customer service and team leadership, ensuring a secure environment for personnel and visitors alike.
Overview
9
9
years of professional experience
Work History
Security Guard
Excelsior Defense
10.2022 - Current
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols and inspections of assigned areas.
- Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
- Assisted in maintaining accurate logs of daily activities and irregularities.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Guard Supervisor
HISS Security Services
03.2021 - 09.2022
- Supervised daily security operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored new security personnel to enhance team performance and operational efficiency.
- Conducted regular inspections of premises to identify vulnerabilities and implement corrective measures.
- Coordinated emergency response procedures, maintaining effective communication with local authorities during incidents.
- Developed and enforced security protocols, resulting in improved incident reporting accuracy and timeliness.
- Monitored surveillance systems to detect suspicious activities, escalating issues as necessary to management.
- Collaborated with management to assess security needs and implement strategic improvements for site safety.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
- Conducted regular patrols of facility to detect and deter security threats.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Completed shift handover reports and debriefed next shift upon arrival.
Elderly Caregiver
Comfort Keepers
05.2017 - 11.2020
- Provided personal care assistance, including bathing, dressing, and grooming for elderly clients.
- Administered medication and monitored health conditions to ensure compliance with care plans.
- Assisted clients with mobility and transportation to enhance daily living activities.
- Developed engaging activities to promote cognitive function and social interaction among clients.
- Maintained accurate records of client progress and reported changes to healthcare professionals.
- Coordinated with family members to address concerns and facilitate effective communication regarding care needs.
- Implemented strategies to improve client comfort and overall well-being in home environments.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
Unarmed Security Guard
Excelsior Defense
05.2016 - 06.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and reporting potential hazards or security breaches.
- Responded promptly to alarms and incidents, maintaining calm during emergencies.
- Collaborated with law enforcement during investigations and incident responses.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Enforced access control procedures to restrict unauthorized entry into facilities.
- Trained new security staff on protocols, emergency procedures, and communication techniques.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
Education
GED -
Messick Vocation
Memphis, TN05.2000
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- CCTV monitoring
- Security protocols
- Incident reporting
- Emergency response
- Physical fitness
- First aid certified
- Reporting skills
- English fluency
- Keen observer
- Security operations experience
- Access control
- Surveillance
- Emergency awareness
- Report preparation
- Reliability
- Threat assessment
- ID verification
- Alarm systems
- Crime prevention
- Vehicle inspections
- Sensitive information handling
- Legible report writing
- De-escalation techniques
- Staff management
- Vigilance awareness
- Dispatch
- Firearms expertise
- Building evacuation
- Security procedures
- Crowd control
- Conflict resolution
- Hazardous material handling
- Active shooter response
- First aid administration
- Parking enforcement
- Access badge distribution
- Radio communication
- Vigilant and watchful
- Visitor management
- Customer service
- CPR certified
- Honest and dependable
- Team player
- Reliable and responsible
- Active listening
- First aid training
- Attentive and observant
- Adaptable and flexible
- Team leadership
- Data entry
- Visitor screening
Timeline
Security Guard
Excelsior Defense
10.2022 - Current
Security Guard Supervisor
HISS Security Services
03.2021 - 09.2022
Elderly Caregiver
Comfort Keepers
05.2017 - 11.2020
Unarmed Security Guard
Excelsior Defense
05.2016 - 06.2020
GED -
Messick Vocation