Stacey Jensen
Ames
Summary
Guest Relations Specialist with extensive experience at Casey's General Stores, recognized for exceptional customer service and effective problem-solving skills. Proven ability to manage customer feedback and improve satisfaction levels through strong interpersonal relationships. Committed to fostering team collaboration and operational excellence in a welcoming environment.
Overview
25
25
years of professional experience
Work History
Guest Relations Specialist
Casey's General Stores
Ankeny
09.2022 - Current
- Facilitated resolution of customer inquiries and concerns regarding products and services.
- Managed customer feedback and addressed issues to improve satisfaction levels.
- Provided detailed information on store offerings and promotions to customers.
- Delivered exceptional service through active engagement and effective listening skills.
Team Member
Casey's General Stores
Boone
10.2021 - 09.2022
- Processed transactions efficiently while operating cash register.
- Stocked shelves and organized merchandise for optimal accessibility.
- Maintained cleanliness and safety standards across store environment.
- Collaborated with team members to ensure seamless daily operations.
- Delivered exceptional customer service to elevate shopping experiences.
- Greeted customers warmly upon entry to create welcoming atmosphere.
- Kept work area clean and organized throughout each shift.
- Fostered positive working relationships with peers and management.
Assistant Store Manager
Casey's General Stores
Ames
03.2021 - 10.2021
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and coordinated stock replenishment activities.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer complaints by providing effective solutions and support.
- Ensured compliance with safety and health regulations throughout the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assistant Store Manager
Casey's General Stores
Story City
09.2020 - 10.2021
- Assisted in managing daily store operations and staff schedules.
- Resolved customer complaints by providing effective solutions and support.
- Ensured compliance with safety and health regulations throughout the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Assistant Store Manager
Casey's General Stores
Osage
07.2017 - 09.2020
- Managed daily store operations and staff schedules to maximize efficiency.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and coordinated stock replenishment to prevent shortages.
- Oversaw cash handling procedures and reconciled discrepancies to ensure accuracy.
- Addressed customer complaints by actively listening, documenting issues, and proposing solutions.
- Supervised employee performance and provided ongoing training to enhance customer satisfaction.
- Conducted walk-throughs to identify and resolve issues affecting store appearance.
- Interviewed and vetted candidates to fill vacancies with qualified team members.
Second Assistant Manager
Casey's General Stores
Saint Ansgar
07.2016 - 07.2017
- Streamlined cash handling procedures and executed daily financial reconciliation tasks.
- Resolved customer complaints promptly to enhance service satisfaction.
- Provided management with constructive feedback on employee performance issues.
- Conducted thorough opening, closing, and shift change functions to uphold operational standards.
Shipout Department
Winnebago Industries
Forest City
05.2000 - 07.2016
- Conducted final inspections of motor homes prior to shipment.
- Completed and entered accurate paperwork into computer systems.
- Assisted in relocating motor homes within plant while updating data system with unit information.
Education
Associate In Science - Business
North Iowa Area Community College
Mason City, Iowa12.1990
Associate in Arts Degree -
Ellsworth Community College
Iowa Falls, IowaSkills
- Collaboration and teamwork
- Customer service and support
- Problem solving and conflict resolution
- Feedback management
- Relationship building and interpersonal skills
- Adaptability
References
References available upon request.
Timeline
Guest Relations Specialist
Casey's General Stores
09.2022 - Current
Team Member
Casey's General Stores
10.2021 - 09.2022
Assistant Store Manager
Casey's General Stores
03.2021 - 10.2021
Assistant Store Manager
Casey's General Stores
09.2020 - 10.2021
Assistant Store Manager
Casey's General Stores
07.2017 - 09.2020
Second Assistant Manager
Casey's General Stores
07.2016 - 07.2017
Shipout Department
Winnebago Industries
05.2000 - 07.2016
Associate In Science - Business
North Iowa Area Community College
Associate in Arts Degree -
Ellsworth Community College
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