Stacey Jochim
Summary
Qualified [Desired Position] with comprehensive background in dog grooming. Demonstrated expertise in creating safe and comfortable environments for pets, resulting in high client satisfaction. Displayed proficiency in breed-specific grooming techniques and exceptional attention to pet health and hygiene.
Professional grooming specialist with strong focus on achieving results and fostering team collaboration. Adept at handling diverse canine breeds, ensuring top-notch grooming standards, and maintaining calm, friendly demeanor. Skilled in various grooming techniques, customer service, and adapting to changing client needs. Reliable and flexible, always prioritizing pet well-being and client satisfaction.
Professional pet care specialist prepared to excel in dog grooming role. Known for delivering high-quality grooming services that enhance pet well-being and appearance. Reliable team collaborator who adapts seamlessly to changing needs while maintaining focus on achieving results. Skilled in breed-specific grooming, customer service, and time management.
Overview
12
12
years of professional experience
Work History
Dog Groomer
BullDogVoice LLC
01.2019 - Current
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
Dog Groomer
Petco
02.2018 - 01.2019
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Collaborated with team members to share knowledge and improve overall service quality.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Assisted with development of animal behavior modification plans.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
Dog Groomer/ Manager
Petsmart
08.2013 - 03.2017
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Education
GED -
SPCC
Monroe, NCSkills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Pet grooming techniques
- Nail trimming
- Continuous learning attitude
- Professionalism and ethics
- Safety procedures
- Tool sanitation methods
- Stress reduction techniques
- Facility policies and procedures
- Price negotiation
- Record keeping
- Marketing and promotion
- Safety precautions and measures
- Basic accounting
- Attention to detail
- Customer communication
- Human and animal safety
- Honest and dependable
- Teamwork and collaboration
- Dependable and responsible
- Problem-solving
- Critical thinking
- Team building
- Work prioritization
- Equipment disinfection
- Decision-making
- Facilities maintenance
- Problem identification
Awarded in customer satisfaction at Petsmart
I was awarded a gift certificate in customer satisfaction at Petsmart in 2016. I was rewarded for my ability to calm unruly customers down and keeping my cool while doing it. I can keep a cool composure while dealing with upset clients.
Timeline
Dog Groomer
BullDogVoice LLC
01.2019 - Current
Dog Groomer
Petco
02.2018 - 01.2019
Dog Groomer/ Manager
Petsmart
08.2013 - 03.2017
GED -
SPCC
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