Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Jones

Moss Point,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Director of Branch Operations

Navigator Credit Union
08.2022 - 04.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.

Regional Branch Administrator

Navigator Credit Union
09.2020 - 08.2022
  • Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Branch Manager

Navigator Credit Union
02.2019 - 09.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Loan Underwriter

Navigator Credit Union
08.2015 - 02.2019
  • Improved loan approval efficiency by streamlining underwriting processes and implementing automated tools.
  • Continuously updated knowledge on industry trends and changes in regulatory requirements, ensuring accurate decision-making in line with current best practices.
  • Reviewed financial statements, credit histories, income reports, and other information to make accurate determinations about loan decisions.
  • Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.
  • Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
  • Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives.

Lending Call Center Representative

Navigator Credit Union
08.2014 - 08.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Teller

Navigator Credit Union
08.2013 - 08.2014
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Education

Bachelor of Science - Meteorology

University of South Alabama
Mobile, Al

Skills

  • Strategic Planning
  • Verbal and written communication
  • Issues Resolution
  • Contract and Vendor Management
  • Hiring and Retention
  • Business Development
  • Operations Management
  • Project Management
  • Team Management
  • Project Coordination
  • Staff Development

Timeline

Director of Branch Operations

Navigator Credit Union
08.2022 - 04.2024

Regional Branch Administrator

Navigator Credit Union
09.2020 - 08.2022

Branch Manager

Navigator Credit Union
02.2019 - 09.2020

Loan Underwriter

Navigator Credit Union
08.2015 - 02.2019

Lending Call Center Representative

Navigator Credit Union
08.2014 - 08.2015

Teller

Navigator Credit Union
08.2013 - 08.2014

Bachelor of Science - Meteorology

University of South Alabama

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Stacey Jones