Stacey Jones
JAMAICA,NY
Summary
Highly organized Clerical Officer with relevant background in administrative support roles. Known for strong time management, communication skills and ability to handle multiple tasks simultaneously. Previous work brought about improved office efficiency through streamlined record keeping and timely completion of assignments. Demonstrated skills in data entry, document management, and customer service underscore professional capabilities.
Overview
23
23
years of professional experience
Work History
Universal Banker
Ridgewood Savings Bank
Laurelton, NY
11.2022 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Assisted customers with online banking setup and troubleshooting issues.
- Verified customer identity through driver's license or other forms of identification.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Received incoming wires from other financial institutions into customer accounts.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
Counselor
Transitional Services Inc
Hollis, NY
09.2022 - Current
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Provided individual and group counseling sessions for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Helped clients find solutions by teaching appropriate intervention techniques.
Freight Processor
Dollar Tree
Jamaica, NY
08.2022 - 11.2022
- Managed inventory levels by conducting cycle counts; reconciling discrepancies with inventory control team members.
- Maintained accurate records of all incoming and outgoing shipments using computerized systems.
- Received and processed freight shipments efficiently and accurately.
- Collaborated with team members to complete demanding projects under tight deadlines.
Customer Service Representative
Cardiovascular Associates Ltd
Port Of Spain , Trinidad Wi
12.2007 - 04.2015
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Library Assistant
NALIS
San Juan , Trinidad WI
06.2006 - 12.2007
- Processed interlibrary loan requests for patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Researched information related to patron inquiries using print resources or online databases.
Telemarketer
Direc One Intl
Chaguramas, Trinidad WI
05.2001 - 06.2006
- Identified potential customers through cold calling and database research.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Greeted customers in a friendly, professional manner on the phone.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Initiated outbound calls to prospective clients using scripts.
- Handled inbound telephone calls from interested customers.
Education
High School Diploma -
St Augustine Senior Secondary Comprehensive
St Augustine06-1999
Skills
- File and records maintenance
- Verbal Communication
- Proofreading documents
- Organization and prioritization
- Customer Needs Assessment
- Document Management
- Scheduling appointments
- Mail handling
- Administrative Support
- Clerical Support
- New Account Setup
- Customer Service
- Dual Control Vaults
- Products and Services Knowledge
- Teller Support
Accomplishments
- Treasure and Fundraising Board Member – Cerebral Palsy Association of Trinidad and Tobago (CPATT)
Timeline
Universal Banker
Ridgewood Savings Bank
11.2022 - Current
Counselor
Transitional Services Inc
09.2022 - Current
Freight Processor
Dollar Tree
08.2022 - 11.2022
Customer Service Representative
Cardiovascular Associates Ltd
12.2007 - 04.2015
Library Assistant
NALIS
06.2006 - 12.2007
Telemarketer
Direc One Intl
05.2001 - 06.2006
High School Diploma -
St Augustine Senior Secondary Comprehensive
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