Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Jones

Dayton,Ohio

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Dock Loader

Meijer Distribution
Tipp City , OH
11.2023 - 07.2024
  • Organized, inspected, repaired, and replenished pallets used in moving freight.
  • Packaged outgoing material for shipment by sealing cardboard boxes with tape and shrink-wrapping packages.
  • Reported damaged items or shortages as soon as they were discovered during loading and unloading processes.
  • Used scanners to track parcel information, condition or receipt.
  • Performed daily inspections of equipment such as forklifts and other machinery used at the loading dock.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Machine Operator/Forklift Operator/Team Leader

Dmax
Moraine, OH
01.2018 - 11.2023
  • Monitored and observed production line to watch for pile-ups and jams.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Motivated team members through recognition programs and performance-based incentives.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Customer Service Representative

Victoria Secret
Kettering , OH
09.2014 - 11.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Strengthened customer retention by offering discount options.
  • Answered customer inquiries via phone, email, and chat.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Resolved customer complaints promptly and efficiently.
  • Supported sales team members to drive growth and development.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed positive relationships with customers through friendly interactions.

Photo Manager

Walgreens
Huber Heights, OH
05.2012 - 03.2014
  • Organized and maintained digital photo archives.
  • Provided technical support on imaging software applications.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained staff members on proper use of photographic equipment.
  • Performed color correction and retouching of photos.
  • Assigned work and monitored performance of project personnel.

Cashier/Sales Floor Associate

Office Depot
Miamisburg, OH
03.2012 - 10.2013
  • Helped with purchases and signed customers up for rewards program.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted and balanced cashier drawers.
  • Used suggestive selling techniques to promote add-on sales.

Education

Associate of Applied Science - Computer Electronic Engineering Technology

ITT Technical Institute
Dayton, OH
12-2008

Skills

  • Customer service
  • Problem solving
  • Attention to detail
  • Effective communication
  • Network testing
  • Software updates
  • Time management
  • Quality control

Timeline

Dock Loader

Meijer Distribution
11.2023 - 07.2024

Machine Operator/Forklift Operator/Team Leader

Dmax
01.2018 - 11.2023

Customer Service Representative

Victoria Secret
09.2014 - 11.2017

Photo Manager

Walgreens
05.2012 - 03.2014

Cashier/Sales Floor Associate

Office Depot
03.2012 - 10.2013

Associate of Applied Science - Computer Electronic Engineering Technology

ITT Technical Institute

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Stacey Jones