Stacey Jones
Pineville,NC
Summary
Detail-oriented and results-driven Product Owner & Analyst with over 7 years of experience in managing and leading cross-functional agile teams to deliver innovative, data-driven solutions. Proven expertise in agile methodologies, business systems analysis, and process improvement, with a strong ability to translate complex business needs into actionable technical strategies. Skilled in requirements gathering, user story creation, backlog management, and facilitating agile ceremonies to drive continuous improvement and ensure successful product delivery.
Innovative Product Owner known for delivering high-quality work in fast-paced environments. Skilled in agile methodologies, user story creation, and backlog prioritization to ensure projects meet deadlines and exceed expectations. Possess strong skills in stakeholder communication, negotiation, and team collaboration, ensuring seamless integration of business requirements with technical solutions. Excel at problem-solving, adaptability, and leadership to drive product development forward.
Overview
9
9
years of professional experience
Work History
Product Manager 4
Wells Fargo Bank
01.2025 - Current
- Serve as the L1 Product Owner in building Debit Card, Digital Wallets, and Emerging Payments tokenization using Identity & Device Administration (IDAD) for Wells Fargo Products.
- Develop strategic vision and roadmap for team by defining and communicating the vision for our business partners, establishing alignment with both business needs and application capabilities.
- Gather and prioritize requirements based on collaborative efforts with internal stakeholders to elicit, document, and prioritize integration requirements.
- Translate business needs into actionable user stories and acceptance criteria.
- Own and maintain the prioritization of the backlog.
- Work closely with developers, business partners and vendors to ensure a cohesive approach to product enhancements and the delivery of high-quality solutions.
- Serve as the primary liaison between strategic partners across debit card and payments, facilitating clear and ongoing communication to ensure integration solutions meet or exceed business and customer expectations.
Product Owner, Process Design Business Continuity
Bank of America
10.2023 - 12.2024
- Collaborated with cross-functional teams within Business Continuity to identify process pain points to develop actionable solutions using Business Process Management frameworks.
- Partnered with data science and engineering teams to implement machine learning solutions that would automate processes to improve delivery times.
- Conducted workshops with stakeholders to identify and document detailed use cases, ensuring alignment with business objectives and end-user needs.
- Designed workflows and process diagrams using Visio and Mural to facilitate clear communication to development team.
- Worked with stakeholders and cross-functional teams to refine and align customer needs with business objectives, ensuring solutions addressed core issues.
- Served as the subject matter expert (SME) for requirements gathering, leading discovery sessions with stakeholders to define project scope and objectives.
- Communicated with technical development teams to ensure clear understanding of automation needs, development feasibility and prioritization to deliver impactful business solutions.
- Planned, scheduled, and led project meetings with key stakeholders to ensure alignment on objectives, risks, and status updates.
- Prepared and delivered presentations to leadership and project teams on project milestones, risks, and progress.
- Translated business requirements into user stories, bridging the gap between stakeholders and technical teams.
- Maintained and managed documentation in Confluence, ensuring alignment across teams and providing stakeholders with accurate process documentation and updates.
Technical Product Owner
Computer Services Inc.
03.2022 - 09.2023
- Led a scrum team in building a Cloud-based regulatory compliance application known as WatchDog Elite.
- Elicited and documented detailed functional and technical requirements through workshops, interviews, and customer service surveys.
- Maintained and refined the product backlog, breaking down high-level epics into detailed features and user stories with clear acceptance criteria.
- Conducted regular project meetings, facilitated team discussions, and ensured timely decisions were made.
- Prepared project presentations and status reports for executive leadership, project teams, and key stakeholders.
- Partnered with development teams to analyze existing customer experiences and application performance to identify inefficiencies and define feature enhancements.
- Effectively ran the scrum meetings which included refinement and sprint planning.
- Managed product releases and wrote test scripts using Q-test.
- Wrote and edited internal communications and executive summaries to inform stakeholders on project progress, risks, and strategic goals.
- Managed tasks and sprint tracking using Azure DevOps to ensure timely delivery and monitor velocity.
- Created and maintained project documentation in Confluence, providing transparency into user story progress, sprint planning, and technical objectives.
- Performed demos to showcase completed features.
- Completed approximately 30 features to improve the functionality of the Watchdog Elite Application.
- Launched The Proprietary SaaS Microservice Module to Azure Cloud.
- Successfully migrated 900 clients to Azure Cloud.
Product Owner
Federal Reserve Bank of Boston
08.2021 - 02.2022
- Managed scrum team for FedNow Onboarding Application.
- Collaborated with cross-functional teams to understand priorities and ensure all work is moving toward MVP.
- Analyzed business needs to identify, capture, and validate key requirements for application enhancements.
- Oversaw all stages of completing features including design and development by creating clear user stories and acceptance criteria.
- Conducted project meetings and ensured alignment between technical and business teams.
- Prepared status reports and presentations for leadership, providing transparency into development progress and risks.
- Monitored and evaluated the development process by leading scrum meetings.
- Ensured the Product Management Lifecycle process and procedures were followed, including risk management and audit processes.
- Managed and prioritized scrum team backlog.
- Used Octane to track sprint progress, maintain the backlog, and prioritize development work.
- Documented sprint outcomes, user stories, and technical updates in Confluence to ensure team alignment and clarity across all stakeholders.
- Performed end of sprint demos to showcase completed features.
Product Owner
Citizens Bank
03.2019 - 08.2021
- Managed end-to-end digital marketing campaigns across multiple lines of business, including credit card, mortgage, auto, wealth management, student loans, checking and savings, ensuring alignment with each business unit’s goals and target audience for Web Strategy.
- Served as the SME for user behavior analytics, leveraging data from tools such as Adobe Analytics to uncover trends and optimize user engagement strategies.
- Defined detailed, data-driven requirements by analyzing key performance metrics and customer behavior patterns, ensuring alignment with business objectives.
- Authored user stories with clear acceptance criteria, leveraging insights from data analytics tools like Adobe Analytics to prioritize marketing campaigns.
- Collaborated with cross-functional teams, including UX Design, developers, marketing and compliance, to create digital marketing campaigns and solutions that meet the needs of business and customers while maintaining high standards and a focus on providing the best customer journey.
- Led sprint planning sessions, ensuring clear alignment on sprint goals, priorities, and team capacity across cross-functional teams.
- Allocated tasks based on team capacity and skillsets, ensuring efficient resource utilization and balanced workloads.
- Led the successful transition of the development team from outsourced vendors to an in-house model, resulting in improved communication, efficiency, and cost savings.
- Monitored sprint progress using JIRA ensuring on-time delivery of digital marketing campaigns.
- Worked with key stakeholders to understand, document, plan, and prioritize digital backlog for marketing campaigns.
- Utilized Confluence to document, organize, and maintain comprehensive business requirements, ensuring clear communication across stakeholders and development teams.
- Worked with Project Manager to develop and implement Service Level Agreement for sprint delivery, establishing clear expectations on timelines, quality, and stakeholder involvement across cross-functional teams.
Product Analyst
Ally Financial
10.2016 - 03.2019
- Engaged with marketing business partners to develop and execute digital strategies to improve the customer experience, aligning with product goals and customer needs.
- Collaborated with cross-functional teams, including engineering, UX Design, data analytics, marketing and legal, to define product vision, roadmap, and key deliverables to create digital marketing campaigns and solutions that meet the needs of business and our customers while maintaining high standards and a focus on providing the best customer journey.
- Worked with Interdisciplinary teams to gain an understanding of the needs of our brands, customers and prospective customers to provide impactful product campaigns.
- Oversaw the end-to-end product development lifecycle, from ideation and requirements gathering to launch and post-release optimization.
- Designed, executed, and analyzed A/B tests to optimize user experiences and improve key performance metrics, such as conversion rates and engagements.
- Used Adobe Analytics to conduct post-campaign performance by analyzing audience engagement data, such as click-through rates, conversion metrics and website traffic, to identify trends and opportunities for improvement.
- Wrote and edited executive and corporate communications to convey strategic objectives, project insights, and progress updates to senior leaders and stakeholders.
- Acted as liaison between the marketing business partners and the development team to accurately align campaign scope and clarify requirements.
- Worked with the scrum development team to prioritize the backlog and establish campaign publish dates.
- Led refinement and sprint planning meetings as well as worked with cross-functional teams to resolve development blockers.
- Performed e-commerce development using Adobe Target to create relevant marketing experiences and activities, providing the best journey for customers and prospective customers.
- Facilitated workshops with stakeholders to define user personas and draft user stories, fostering a shared understanding of digital marketing goals.
- Utilized JIRA for backlog grooming, sprint tracking, and issue management, ensuring smooth team execution.
- Documented business requirements, campaign planning, and progress updates in Confluence for team alignment and to support audit and risk assessments.
Education
Bachelor of Science - Communication
East Carolina University
Skills
- Agile Methodologies (Scrum, Kanban, SAFe)
- Requirements Gathering & Documentation
- Process Mapping & Improvement
- Data Analysis & Reporting
- User Stories & Use Cases
- Stakeholder Management
- Project Management Tools (JIRA, Confluence, Azure DevOps, Aha!, Octane, Adobe Target, SharePoint)
- Product roadmap
- User story creation
- Business process management
- Agile methodologies
- Data analysis
- Stakeholder engagement
- Cross-functional collaboration
- Effective communication
- Problem solving
- Feature prioritization
- End to end feature delivery
- Product vision and strategy
- Product strategy
Timeline
Product Manager 4
Wells Fargo Bank
01.2025 - Current
Product Owner, Process Design Business Continuity
Bank of America
10.2023 - 12.2024
Technical Product Owner
Computer Services Inc.
03.2022 - 09.2023
Product Owner
Federal Reserve Bank of Boston
08.2021 - 02.2022
Product Owner
Citizens Bank
03.2019 - 08.2021
Product Analyst
Ally Financial
10.2016 - 03.2019
Bachelor of Science - Communication
East Carolina University