Hi, I’m
Stacey Kaneshiro
Honolulu,HI
Summary
Proactive Hospitality Worker and Retail Experience with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
1
Certification
Work History
Nexcom Navy Exchange
Sales Associate for Electronics Department
07.2022 - Current
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Hallmark Aviation Services
Airline Customer Service Agent
04.2018 - Current
Job overview
- Provide concierge services for flights incoming and outgoing to various countries
- Provide check-in services using computerized systems
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Provide excellent customer service addressing passenger concerns and/or discrepancies
- Locate and recover lost items and baggage
- Inventory management, account for existing and needed materials
- Provide assistance to special needs passengers
- Certified Customer Service Agent trainer for WestJet Airlines
- Airlines Trained and Certified: Jetstar Airways, Qantas Airways, Asiana Airlines, Korean Air, Air Canada, Fiji Air, Scoot Airlines, WestJet Airlines.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Produced and shared customer service reports to support management decision-making.
Stacey's Mobile Screen Repair
Secretarial Assistant
05.2012 - Current
Job overview
- Account and replenishment of stock materials through computerized system and manual data
- Properly store and distribute materials, work and equipment equally amongst job orders
- Maintain files, receipts and documents for current and incoming material purchases/jobs
- Performed daily inventories to assess stock records and reporting any discrepancies
- Schedule appointments per customer availability and address any current concerns.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Developed office procedures to improve workflow efficiency, resulting in reduced operational expenses.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Ensured smooth transitions during executive absences by managing delegated tasks efficiently and proactively addressing issues that arose during their absence.
Navy Lodge Hawaii Ford Island
Guest Service Representative NF2
04.2021 - 12.2021
Job overview
- Front desk agent, providing excellent and welcoming customer service
- Provide check-in and out customer of lodge
- Phone operations, taking reservations, payments and provide over the phone services
- Obtain and replenish any items customers request as needed
- Grounds inspections and reporting of any items in need of attention and maintenance
- Cashier operations, sales of mini mart items
- Printing and filling of military documentation for temporary lodging assistance
- Charging of customers' accounts for their lodging stay using the computerized system Epitome.
Education
Kalani High School
High School Diploma
01.2012
Skills
- HIGHLIGHTS OF QUALIFICATIONS:
- 10 years of continued excellent customer service
- Specialties in hospitality, organization and customer relations
- Organized, prompt, diligent and follows directions accurately
- Friendly, hardworking and very energetic
- Professional appearance and manner
- Product Restocking
- Cash Handling
- Cash Register Operation
- Customer Assistance
- 30 Typing WPM
- ID Verification
- POS Systems
- Product Recommendations
- Customer Service
- Payment Collection
- Payment Processing
- Drawer Balancing
- Returns Processing
- Cash Management
- Written and Verbal Communication
- Liquor Law Compliance
- Refund Handling
- Point of Sale Operation
- Expense Tracking
- Staff Training
- Inventory Control
- Cleaning and Sanitizing
- Payment Posting
- Order Verification
- Order Taking
- Order Packaging
- Cash Register Systems
- Refunds and Exchanges
- Report Preparation
- Sales Expertise
- Daily Reporting
- Product Knowledge
- Time Management Skills
- Cash Drawer Balancing
- Regulatory Compliance
- Cash Handling and Management
- Loyalty Program Promotion
- Purchase Assistance
- Proficient in ORPOS
- Reports and Documents
- Staff Mentoring
- Guest Inquiries
- Customer Relations
- Money Handling
- POS System Operations
- Complex Problem-Solving
- Point-Of-Sale System Operation
- Retail Merchandising
- Effective Communication
- Problem Solving Abilities
- Reliability and Punctuality
- Point of Sale Proficiency
- Decision Making Aptitude
- Telephone Etiquette
- Work Ethic and Integrity
- Professionalism and Courtesy
- Multitasking Capabilities
- Customer Service Excellence
- Attention to Detail
- Sales Techniques Mastery
- Fraud Prevention Awareness
- Patience and Empathy
- Teamwork and Collaboration
- Cash Handling Expertise
- Organizational Abilities
- Interpersonal Skills
- Basic Math Competence
- Promotions and Discounts Understanding
- Upselling Techniques
- Adaptability and Flexibility
- Computer Literacy
- Sales Consultation
- Sales Closing
- Records Management
- Customer Needs Assessment
- Conflict Resolution
- Merchandise Restocking
- Liquor Regulations and Compliance
- Identification Checks
Desired Location
HONOLULU, HAWAI'I
Affiliations
- Sales Associate
- Customer Service
- Cashier
- Hospitality
Work Schedule
Anytime
Volunteer Experience
- Fundraising and food making for events for Moanalua High School tennis team and tennis programs.
- Fundraising sales and event assistant for Urusoi Okinawan Club
Accomplishments
- Promoted from Cashier to Sales Associate after only 2 years for exceptional performance.
- Documented and resolved product which led to communication.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Customer Service Training - 2020
- Certified WestJet Line Trainer, Hallmark Aviation Services - est. 2023
Timeline
Sales Associate for Electronics Department
Nexcom Navy Exchange
07.2022 - Current
Guest Service Representative NF2
Navy Lodge Hawaii Ford Island
04.2021 - 12.2021
Airline Customer Service Agent
Hallmark Aviation Services
04.2018 - Current
Secretarial Assistant
Stacey's Mobile Screen Repair
05.2012 - Current
Kalani High School
High School Diploma
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