Stacey Keane
Port Jefferson Station,NY
Summary
Results-driven healthcare operations leader with 20+ years’ experience optimizing Patient Access and Revenue Cycle across hospital and outpatient settings. Expertise in operations, quality assurance, training, and system implementations (Soarian, Experian, and Relay Health); proven ability to develop policies, curriculum, and workflows that enhance compliance, efficiency, and financial performance. CHAA-certified with an M.S. in Health Care Policy & Management—adept at cross-functional leadership, staff development, and data-driven quality improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Manager - Quality Assurance, Training and C
Stony Brook Medicine
03.2022 - Current
- Provide strategic leadership for departmental Quality Assurance, Training, Communications, and operational compliance initiatives supporting Patient Access Services across multiple service lines.
- Lead Training team responsible for onboarding, competency validation, continuing education, workflow compliance, and performance improvement initiatives.
- Partner with Patient Access leadership to identify operational improvement opportunities, reduce registration errors, improve financial clearance processes, and strengthen compliance with regulatory and organizational standards.
- Led strategic initiatives to enhance patient access and streamline operations.
- Develop departmental quality strategy through KPI development, performance analytics, registration integrity monitoring, and trend analysis to improve Revenue Cycle performance.
- Design and implement standardized education programs based on quality findings, policy updates, Revenue Cycle initiatives, and operational priorities.
- Lead automation initiatives using Power Automate and SharePoint to streamline workflows, improve reporting accuracy, and reduce manual administrative effort.
Manager, Ancillary Services
Mather Hospital
10.2014 - 02.2022
- Directed operational oversight of centralized Patient Access functions including registration, scheduling, insurance verification, eligibility, and authorization services supporting multiple outpatient departments.
- Managed staffing, employee performance, scheduling, workflow optimization, policy development, operational issue resolution, and quality improvement initiatives.
- Streamlined patient registration processes, enhancing efficiency and reducing wait times.
- Developed and maintained relationships with healthcare providers to facilitate seamless patient access.
- Developed policies, procedures, and workflows for Patient Access to optimize operations.
- Developed and maintained a web-based insurance database for Revenue Cycle staff
Billing Manager
Mather Hospital
10.2012 - 10.2014
- Supported Outreach Laboratory billing and on-site Patient Access processes, ensuring compliance and accuracy.
- Developed policies and procedures to enhance operational workflows, utilizing analytics to drive productivity and revenue insights.
- Executed Soarian Financials implementation through integrated testing, policy development, end user training, and post-implementation support for Patient Access and Business Office.
Secretary
Mather Hospital
03.2011 - 09.2012
- Provided clerical support for Hospital Medicine Physicians and Allied Health Professionals, ensuring accurate maintenance of records regarding physician certifications and compliance with infection control and risk management standards.
- Coordinated office functions for the department, streamlining reception, interoffice communication processing, document filing, record keeping, and staff scheduling to enhance departmental efficiency.
- Managed daily office operations, ensuring seamless communication among departments.
- Coordinated scheduling for medical staff, optimizing resource allocation across multiple units.
- Maintained patient records using electronic health record systems, ensuring data accuracy and confidentiality.
Outpatient Accessioning Tech/Clerk
Mather Hospital
01.2002 - 04.2011
- Coordinated office functions including telephone reception, processing interoffice communications, record keeping, filing documents, and scheduling to ensure smooth department operations.
- Coordinated interdepartmental services for patients and procedures, facilitating timely access to care and support. Data entry and distribution of test results and patient records.
- Processed laboratory specimens adhering to strict protocols and safety standards.
- Developed statistical spreadsheets and organized employee in-services to enhance staff training and reporting accuracy.
- Maintained compliance with laboratory protocols and safety standards.
Administrative Internship
Long Island State Veteran’s Home
09.2010 - 11.2010
- Supported Executive Director in various administrative tasks during internship.
- Rotated through Administration, Admissions, Human Resources/Labor Relations, Adult Day Health Care, Finance, and Community Relations to gain comprehensive operational insights.
- Completed projects regarding Private Pay Rates for skilled nursing beds and Adult Day Health Program.
- Represented LISVH at Veteran’s Benefit Fair to promote public resources for veterans and contributed to corrective action plans and internal audits.
Education
M.S. - Health Care Policy And Management
Stony Brook University
Stony Brook12-2010
B.A. - History
State University of New York at Cortland
Cortland12-2005
Skills
- Quality Assurance
- Performance Improvement
- Patient Access Leadership
- Revenue Cycle Operations
- Registration Operations
- Financial Clearance
- Insurance Verification
- Quality control
- Registration Integrity
- KPI management
- Operational Excellence
- Process Improvement
- Workflow Redesign
- Team coordination
- Operations management
- Revenue Integrity
- Patient Experience
- Staff Development
- Employee Engagement
- Power Automate
- Cerner Millennium
- Soarian Financials
- RelayHealth
- Experian eCare Next
- RQA Insights
Certification
- NAHAM Certified Healthcare Access Associate (CHAA) Oct 2015
- Institute for Healthcare Improvement (IHI) Professional Courses & Certifications
HONORS & AWARDS
- Mather Hospital Service Excellence Award Recipient 2009 to Oct 2019; Three-time recipient of the Mather Hospital Service Excellence Award
- Stony Brook University Hospital Leadership Mentor Program 2026; Selected for program in recognition of strong employee engagement and leadership potential
SELECTED LEADERSHIP INITIATIVES
- Rebuilt the Patient Access SharePoint and implemented automated workflows to improve document management, cross-team communication, and operational efficiency.
- Manages enterprise insurance credentialing across multiple facilities (SBUH, SHH, and ELIH) and departments, including Care Management, Radiology, Psychiatry, MART
- Established standardized Quality Assurance and Training programs supporting registration integrity, compliance, and Revenue Cycle performance.
- Redesigned departmental KPI reporting and developed front-end denial trend analysis to identify process improvement opportunities and target staff education aligned with Revenue Cycle initiatives.
Timeline
Senior Manager - Quality Assurance, Training and C
Stony Brook Medicine
03.2022 - Current
Manager, Ancillary Services
Mather Hospital
10.2014 - 02.2022
Billing Manager
Mather Hospital
10.2012 - 10.2014
Secretary
Mather Hospital
03.2011 - 09.2012
Administrative Internship
Long Island State Veteran’s Home
09.2010 - 11.2010
Outpatient Accessioning Tech/Clerk
Mather Hospital
01.2002 - 04.2011
M.S. - Health Care Policy And Management
Stony Brook University
B.A. - History
State University of New York at Cortland