Stacey Keith Bondurant
Saratoga Springs,UT
Summary
Proven Business Office Manager with a track record of enhancing workflow efficiency and customer satisfaction at Sandstone American Fork. Expert in account reconciliation and adept at building strong relationships. Achieved significant reductions in financial discrepancies and improved team performance through effective training and coaching.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Sandstone American Fork
02.2024 - Current
- Resolved financial discrepancies and customer billing issues with timely attention.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Improved workflow efficiency by streamlining office processes.
Business Office Manager
Youth Care of Utah
08.2023 - 02.2024
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Billing Insurance and private accounts timely and following up until payment was received.
Accounts Receivable Resource
Eduro Health Care
01.2023 - 07.2023
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Training of Business Office Managers with continued training as needed.
- Contributed to the reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary.
- Monitoring resident trust fund accounts.
Accounts Receivable Resource
Ensign Services
04.2016 - 01.2023
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Improved cash flow by promptly resolving billing discrepancies and disputes with clients.
- Contributed to the reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary.
- Training of Business Office Managers with continued training as needed.
- Monitoring resident trust fund accounts.
Business Office Manager
Hurrican Health and Rehabilitation
12.2012 - 04.2016
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Billing of all insurance claims and private pay accounts.
Education
High School Diploma -
Wasatch High School
Heber, UT05-1987
Skills
- Account reconciliation
- Credit and collections
- Relationship building
- Administrative support
- Documentation and control
- Training and coaching
- Expense tracking
- Team building
- Computer skills
- Staff training and development
- Office administration
Timeline
Business Office Manager
Sandstone American Fork
02.2024 - Current
Business Office Manager
Youth Care of Utah
08.2023 - 02.2024
Accounts Receivable Resource
Eduro Health Care
01.2023 - 07.2023
Accounts Receivable Resource
Ensign Services
04.2016 - 01.2023
Business Office Manager
Hurrican Health and Rehabilitation
12.2012 - 04.2016
High School Diploma -
Wasatch High School
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