Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Kelly

Oceanview ,NJ

Summary

Dynamic professional with proven expertise in mail distribution and customer service at the United States Post Office. Recognized for enhancing operational efficiency and reducing delivery errors through meticulous mail sorting and strong attention to detail. Adept at fostering teamwork and communication, contributing to a positive work environment.

Overview

13
13
years of professional experience

Work History

Mail Clerk

United States Post Office
09.2020 - 01.2021
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Checked parcels were securely sealed to eliminate losses.
  • Tracked outgoing mail to provide accurate customer updates.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Improved mail sorting accuracy, reducing misdirected packages and letters.
  • Developed training program for new mail clerks, enhancing team skill levels.
  • Reduced delivery errors, carefully verifying addresses and recipient names before dispatch.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Enhanced team productivity by organizing mailroom operations and reducing clutter.
  • Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
  • Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.

Flexible Fulfillment

Target
09.2018 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Concierge

Sea Spa
03.2014 - 06.2014
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Enhanced guest experience by providing personalized recommendations for dining and entertainment.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained accurate and up-to-date records of guest information.
  • Created welcoming and comfortable environment for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Cashier

Shoprite
07.2008 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Skin Care Specialist - Esthetician

Jolie Hair And Beauty Academy
Northfield Nj
06.2014

High School Diploma - Basic Education

Ocean City High School
Ocean City, NJ
06.2008

Skills

  • Problem-solving skills
  • Customer service
  • Team collaboration
  • Workplace safety
  • Mail sorting
  • Distribution services
  • Mail distribution
  • Handling and sorting mail
  • Document scanning
  • Shipping processes
  • Package handling
  • Deadline management
  • Mail handling
  • Mail delivery
  • Shipping procedures
  • Office administration
  • Post office operations
  • Mailroom equipment operation
  • Filing systems
  • Postal law proficiency
  • Postal regulations
  • Shipping and receiving proficiency
  • Automated mail processing proficiency
  • Scan parcels
  • Strong organization skills
  • Labeling packages
  • Clerical processing
  • Mailroom inventory management
  • Equipment troubleshooting
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team cooperation
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Professionalism
  • Goal setting
  • Analytical thinking
  • Quality control
  • Package tracking
  • Record keeping
  • Time management abilities
  • Physical stamina
  • Adaptability
  • Written communication
  • Problem-solving aptitude
  • Order processing
  • Distribution management
  • Analytical skills

Timeline

Mail Clerk

United States Post Office
09.2020 - 01.2021

Flexible Fulfillment

Target
09.2018 - 01.2019

Concierge

Sea Spa
03.2014 - 06.2014

Cashier

Shoprite
07.2008 - 05.2014

Skin Care Specialist - Esthetician

Jolie Hair And Beauty Academy

High School Diploma - Basic Education

Ocean City High School

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Stacey Kelly