Hi, I’m
Stacey Kern
Logan,UT
Summary
Motivated Sales and Marketing Executive with experience driving profits through relationship-building and targeted sales plans. Dedicated veteran at attracting new business and boosting retention through customer management, market research and on-point advertising campaigns. Background overseeing sales and marketing team motivation, development and daily activities.
Overview
27
years of professional experience
Work History
Little Wonders Childcare & Learning Center, Logan, UT
Director
2020.06 - Current (4 years & 3 months)
Job overview
- Managed staff, financials and key performance indicators to facilitate business operations.
- 1. **Administrative Duties**: Overseeing the day-to-day operations of the preschool, including managing budgets, handling enrollment, and ensuring compliance with licensing regulations and educational standards.
- 2. **Staff Management**: Recruiting, hiring, and training teaching staff and administrative personnel. Providing ongoing support, supervision, and professional development opportunities for staff members.
- 3. **Curriculum Development**: Developing and implementing age-appropriate curriculum and educational programs that align with early childhood development principles and meet the needs of the students.
- 4. **Parent Communication**: Maintaining open and effective communication with parents, including addressing concerns, providing updates on their child's progress, and facilitating parent involvement in school activities.
- 5. **Student Welfare**: Ensuring the health, safety, and well-being of all students in the preschool environment. This includes implementing safety protocols, addressing any behavioral or developmental concerns, and providing support for children with special needs.
- 6. **Facility Management**: Overseeing the maintenance and cleanliness of the preschool facility, as well as managing any necessary repairs or renovations.
- 7. **Community Engagement**: Building positive relationships with the local community, including other educational institutions, government agencies, and community organizations. This may involve organizing community events, partnerships, or outreach initiatives.
- 8. **Financial Management**: Managing the preschool's budget, including allocating funds for resources, equipment, and staff salaries. Monitoring expenses and revenue, and making financial decisions in line with the preschool's goals and objectives.
- 9. **Professional Development**: Staying informed about current trends, research, and best practices in early childhood education. Participating in professional development opportunities to enhance leadership skills and knowledge in the field.
- 10. **Policy Development**: Developing and implementing policies and procedures related to all aspects of preschool operation, including safety protocols, disciplinary procedures, and emergency preparedness plans.
BEX Bar & Grill
Administrative Assistant and Event Coordinator
2014.04 - 2016.04 (2 years)
Job overview
- I handled all customer relations duties, supervised directly under the owners
- I assisted the general manager with ensuring proper training of new associates, formulating work schedules, and maintaining good customer and public relations within the community
- I maintained proper inventories; ensure compliance with cash control procedures, and complete related accounting and administrative reports as required
- I served in any capacity within the restaurant as needed due to associate absence and perform related duties and assignments as required
- I counted out and balanced all cash drawers, and went to the bank each morning to make the deposits
- I made shift schedules
- I checked labor costs hourly
- Proficient using Aloha POS systems
- I also was responsible for booking, hosting, costing and executing all catering events including parties and band night gigs.
Cascades Country Club, Palmdale, CA
Director of Client Services
2009.12 - 2014.10 (4 years & 10 months)
Job overview
- I was responsible for the overall operation of the catering facility
- This involves not only running the catering facility during an event, checking every plate before it went out, garnish it, wipe it down, but also handling all the preparation before the event and after as well
- I'd work closely with clients and executive chef with menu planning and costing to ensure their event is a success, and follow up with the client to get feedback after the event itself as well
- I not only managed client relations, but also maintained employee and vendor relations to run a successful catering facility
- I also acted as a wedding coordinator
- I toured potential brides and grooms along with their families around the golf course
- I explained what their wedding options would be and contracted services
- I was with them every step of the way before, during, and after their ceremony
- I helped book vendors, referred linen venders and arranged set up and break down
- I maintained relationships with clients and vendors.
US Foodservice
Customer Service Manager
2008.11 - 2009.11 (1 year)
Job overview
- In this position I was responsible for maximizing territory sales performance and profitability
- I developed and established strong relationships with customers
- I helped customers indentify specific business needs, identified gaps and provided product solutions
- I worked with distributors to develop and promote the value of wholesale, which will enhance customer’s business platform and drive business performance.
Sysco Foods
Customer Service Specialist
2006.03 - 2008.11 (2 years & 8 months)
Job overview
- I planned sales calls and strategies to meet goals, entered and monitored orders through data entry systems, and grew current customers while winning over new ones
- I built rapport with existing customers, and cold called to establish relationships with prospects
- I accurately conveyed information about products, services and pricing
- I handled customer receivables
- I provided menu analysis and profitability suggestions for customers
- I communicated with and utilized all internal support systems, people and technology
- I planned sales calls and strategies to meet growth objectives
- This would include keeping abreast of orders through data entry systems, and grew current customers while winning over new ones.
The Whole Wheatery, Lancaster, CA
Customer Service Manager
2004.07 - 2006.03 (1 year & 8 months)
Job overview
- I provided customer service
- I had a lot of attention to detail, such as kitchen food standards, costs, and safety
- I was a leader in the back of house, rallying my team during heavy shifts, resolving conflicts and getting the job done
- I not only dealt with food, I also had to deal with costs, pricing, creating work schedules and more
- I kept work schedules, shipments, cleaning schedules and keeping organized is crucial to the job
- I dealt with employee conflict, irate customers and wrong stock orders
- Being able to come up with a solution quickly is a needed skill
- I needed to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
Advantage Audio, Burbank, CA
Director of Client Services- Reception
1997.06 - 2004.07 (7 years & 1 month)
Job overview
- I provided exceptional customer service to all incoming and outgoing celebrity clients both in person and over the phone
- I handled the reception phone switchboard, sorted mail, and made any arrangement necessary for out of town guests
- I kept tape logs, made employee schedules, catered breakfasts or lunches for meetings, data entry, cleaned studios, and even valet parked cars
- I provided any concierge-like duty requested for clients
- I was lead secretary to the vice president of the company and was responsible to the hiring and payroll for the cleaning staff.
Education
North Hollywood High School
High School Diploma
Glendale Community College
Associates Degree from Early Childhood Development
Skills
- Staff Development
- Sales management
- Fundraising Events
- Corporate Communications
- Hiring and Retention
- Charismatic Leader
- Verbal and written communication
Timeline
Director
Little Wonders Childcare & Learning Center
2020.06 - Current (4 years & 3 months)
Administrative Assistant and Event Coordinator
BEX Bar & Grill
2014.04 - 2016.04 (2 years)
Director of Client Services
Cascades Country Club
2009.12 - 2014.10 (4 years & 10 months)
Customer Service Manager
US Foodservice
2008.11 - 2009.11 (1 year)
Customer Service Specialist
Sysco Foods
2006.03 - 2008.11 (2 years & 8 months)
Customer Service Manager
The Whole Wheatery
2004.07 - 2006.03 (1 year & 8 months)
Director of Client Services- Reception
Advantage Audio
1997.06 - 2004.07 (7 years & 1 month)
North Hollywood High School
High School Diploma
Glendale Community College
Associates Degree from Early Childhood Development
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