Stacey Khan
Shadyside
Summary
Dynamic customer service professional with experience at Transworld Systems Inc. and a proven track record in complaint resolution and payment processing. Skilled in utilizing CRM systems for documentation and reporting, while fostering strong customer relations. Adept at problem resolution, enhancing satisfaction rates through effective communication and collaboration. Personable and highly organized, with strong ability to communicate effectively and empathize with customers. Possesses solid understanding of customer service principles and adept at using CRM software and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Transworld Systems Inc.
04.2025 - Current
- Assisted customers with inquiries, providing accurate information and guidance.
- Managed customer accounts using proprietary software for efficient service delivery.
- Resolved complaints by identifying issues and offering appropriate solutions.
- Collaborated with team members to enhance overall customer satisfaction rates.
- Documented customer interactions in CRM system for future reference and follow-up.
- Process disputes and payments, along with service orders.
Fraud Analyst
Jack Henry and Associates
12.2024 - 02.2025
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with team members to investigate suspicious account behaviors.
- Utilized fraud detection software to monitor and assess risk levels in real-time.
- Assisted in developing reports on fraud trends and prevention strategies.
- Conducted thorough reviews of customer accounts to verify authenticity.
Education
Bachelor of Science - Business Management
Post University
Waterbury, CTHigh School Diploma -
Shadyside High School
Shadyside, OH05-1993
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Customer relations
- First call resolution
- Conflict mediation
- Documentation and reporting
Timeline
Customer Care Representative
Transworld Systems Inc.
04.2025 - Current
Fraud Analyst
Jack Henry and Associates
12.2024 - 02.2025
Bachelor of Science - Business Management
Post University
High School Diploma -
Shadyside High School