Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Killeen

Chandler,AZ

Summary

Sharp Residential Real Estate Appraiser touting 17 years of expertise retaining clients through dynamic communication and expert estimations. A knowledgeable resource capable of working well both independently and as part of a talented team. Promoting exemplary skills in determining residential market values and inspecting homes.

Overview

38
38
years of professional experience

Work History

Residential Real Estate Appraiser

FAST, Inc.
Chandler, AZ
08.2005 - Current
  • Inspected new and existing properties and noted distinctive characteristics
  • Remained current on local areas through actively researching and gathering understanding of community values
  • Gathered information on nearby properties to compare and help make value determinations on properties
  • Stayed updated on market trends for local area and similar property types
  • Maintained current understanding of lender requirements and documentation guidelines
  • Performed appraisals in line with federal requirements and USPAP guidelines
  • Completed appraisals on residential properties, supporting property transactions or for legal purposes.

Inbound Sales Specialist

Safelite Autoglass
01.2017 - 12.2018
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
  • Facilitated inter-departmental communication to effectively provide customer support
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Met all customer call guidelines including service levels, handle time and productivity
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Effective liaison between customers and internal departments
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Recommended products and services to customers, thoroughly explaining details.
  • Managed over 75 calls per day increasing sales by 10%

Licensed Residential Real Estate Appraiser

Joseph Appraisal Group
04.2003 - 03.2005
  • Inspected new and existing properties and noted distinctive characteristics
  • Took photographs of interior and exterior of buildings to properly document features and conditions.
  • Reduced inaccuracies within appraisal reports by reviewing and cross-checking data inputs with multiple information sources available
  • Established credibility with clients by providing timely, detailed, and professional appraisal reports that adhered to industry standards
  • Analyzed zoning ordinances, tax records, regional sales data along with public land records to determine highest-and-best-use scenarios for each subject property evaluated
  • Conducted site visits at various residential properties to assess physical characteristics, condition, quality of construction materials and other relevant factors impacting overall value estimation

Flight Attendant

Trans World Airlines
St. Louis, MO
01.1986 - 09.2001
  • Reassured and comforted passengers during turbulent flights and unavoidable delays
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Administered first aid to passengers experiencing medical emergencies
  • Supervised unaccompanied minors during flights
  • Trained on operation of various aircrafts.

Education

Associate of Arts -

University of Houston - Clear Lake
Houston, TX
02.1982

Skills

  • Property reporting
  • Building inspections
  • Proficient in [Software]
  • Property documentation analysis
  • Residential appraisals
  • Client development and retention
  • Strong communication skills
  • Fair market value determination
  • Research skills
  • Inbound Calls
  • Customer Orders
  • Professionalism
  • Task Prioritization
  • Lead Generation
  • Decision-Making

Timeline

Inbound Sales Specialist

Safelite Autoglass
01.2017 - 12.2018

Residential Real Estate Appraiser

FAST, Inc.
08.2005 - Current

Licensed Residential Real Estate Appraiser

Joseph Appraisal Group
04.2003 - 03.2005

Flight Attendant

Trans World Airlines
01.1986 - 09.2001

Associate of Arts -

University of Houston - Clear Lake

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Stacey Killeen