Stacey Klein
Vermilion,OH
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Giant Eagle
06.2022 - Current
- Assisted in managing inventory levels and maintaining accurate stock counts.
- Processed prescription orders, ensuring accuracy and compliance with regulations.
- Provided customer service by answering inquiries regarding medications and healthcare products.
- Learned to operate pharmacy software for prescription processing and record-keeping.
- Supported pharmacists in preparing and labeling medications for distribution.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Customer Service Group Leader
Vertiv
2007 - 03.2021
- Led customer service team to enhance response times and improve overall satisfaction levels.
- Developed training programs for staff, improving product knowledge and service delivery.
- Implemented process improvements, reducing escalations and enhancing resolution efficiency.
- Analyzed customer feedback to identify trends and drive strategic initiatives for service enhancements.
- Managed cross-functional collaboration to streamline communication between departments and improve service outcomes.
- Oversaw performance metrics tracking, ensuring alignment with organizational goals and continuous improvement efforts.
- Directed operational strategies that enhanced team productivity and elevated customer engagement initiatives.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Associates - Business Management
Ohio Business College
Elyria, Ohio05-2005
Skills
- Medication prescription processing
- Inventory control
- Customer service
- HIPAA compliance
- Process improvement
- Project planning
- Team leadership
- Insurance billing
Certification
- Licensed Pharmacy Technician -
- Immunization Certified -
Timeline
Pharmacy Technician
Giant Eagle
06.2022 - Current
Customer Service Group Leader
Vertiv
2007 - 03.2021
Associates - Business Management
Ohio Business College