Stacey Koch
Clovis,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
37
37
years of professional experience
Work History
Front Desk Receptionist
Robert Pauline Physical Therapy
Fresno , CA
10.2020 - 10.2023
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Lead Pharmacy Technician
CVScaremark
Fresno, 93726
01.1987 - 02.2021
- Advised physicians on proper dosages and forms of medicines based on individual needs.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Reviewed medical charts for appropriateness of prescribed medications.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Monitored staff productivity levels and provided guidance when needed.
- Ordered supplies and restocked shelves when necessary.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Managed the pharmacy's electronic health records system.
Education
Some College (No Degree) - Liberal Arts And General Studies
San Joaquin Delta College
Stockton, CASkills
- Office Organization
- Mail distribution
- Customer Service
- Appointment confirmation
- Guest Relations
- Inventory Control
- Problem-solving skills
- Researching skills
- Office supplies ordering
- Time Management
- Scheduling
Timeline
Front Desk Receptionist
Robert Pauline Physical Therapy
10.2020 - 10.2023
Lead Pharmacy Technician
CVScaremark
01.1987 - 02.2021
Some College (No Degree) - Liberal Arts And General Studies
San Joaquin Delta College
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