Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacey Kochmann

Andover,MN

Summary

Dynamic Customer Service Representative with proven expertise at Johnson Screens in resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, Effectively handled escalated issues, improving resolution times and contributing to sales growth through upselling. Committed to delivering exceptional service and fostering strong client relationships.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Johnson Screens
09.2002 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Accounts Payable

Johnson Screens
09.2001 - 10.2002
  • Increased efficiency in accounts payable and receivable management by automating processes and ensuring timely payments.
  • Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
  • Managed accounts payable and receivable functions, ensuring timely processing of transactions and accurate recordkeeping.
  • Efficiently maintained financial records, including accounts payable and receivable, to support the township''s fiscal operations.

Human Resources Assistant

Johnson Screens
09.2000 - 10.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Columbia Heights Senior High
Columbia Heights,MN
06.1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Client relations
  • Professional telephone demeanor
  • Order processing

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Customer Service Representative

Johnson Screens
09.2002 - Current

Accounts Payable

Johnson Screens
09.2001 - 10.2002

Human Resources Assistant

Johnson Screens
09.2000 - 10.2001

High School Diploma -

Columbia Heights Senior High

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