Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stacey Kong

San Jose

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

10
10
years of professional experience

Work History

Cashier/Boba Barista

Tisane
09.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.

Manufacturing Team Member

Trackonomy
12.2020 - 04.2021
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Upheld high cleanliness standards within the workplace, contributing to an organized and efficient production environment.
  • Supported inventory control efforts by accurately tracking material usage during production runs.
  • Improved communication between shifts through detailed documentation of completed tasks, ensuring seamless transitions between teams.

Cashier

Koja Kitchen
04.2015 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Forever 21
01.2013 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Leland Highschool
San Jose, CA
06.2012

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Cleaning and sanitizing

Languages

English
Native or Bilingual

Timeline

Cashier/Boba Barista

Tisane
09.2021 - 03.2023

Manufacturing Team Member

Trackonomy
12.2020 - 04.2021

Cashier

Koja Kitchen
04.2015 - 05.2017

Sales Associate

Forever 21
01.2013 - 03.2015

Leland Highschool

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Stacey Kong