Stacey Lackey
Baton Rouge,LA
Summary
'Case manager/QA specialist' with 10 years of customer service experience. Reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management.
Overview
10
10
years of professional experience
Work History
Case Manager/QA Specialist
Plexos Group
Baton Rouge, LA
04.2021 - 01.2022
- Carry out administrative tasks and oversee operations provided by Plexos Group
- Track clients' records and supervise the management of their case files
- Process high volume calls
- Provide intake support to callers to determine eligibility and guidance on appropriate recovery resources as related to the Program
- Assists disaster survivors with processes, policies, procedures.
- Follow program plans and objectives.
Human Resource Supervisor
Logicorp Enterprises
Duncan, SC
02.2018 - 06.2021
- My responsibilities as a human resource manager fall into five major areas: recruiting and staffing, compensation and benefits,training and development,talent management, and safety and compliance
- Administers and coordinates human resources programs such as compensation and benefits, with a primary emphasis on employment and employee relations
- Communicates and interprets company human resources policies and procedures; organizes company related events
- Conducted special training and monitored the follow through.
Accountant
Barrister Global Services
Hammond, LA
04.2012 - 02.2018
- I assumed the role of collecting payments on past due amounts
- Ensured accuracy of financial documents, as well as their compliance with relevant laws and regulations
- Handle monthly, quarterly and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Manage balance sheets and profit/loss statements.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05.2011
Skills
- Provide on-call and emergency case management services when needed
- Intermediate level Microsoft Office skills; knowledge of creating tables and graphs in Microsoft Excel; ability to quickly learn new software applications
- Assist client in working through the sequence of delivery to maximize resources and decrease duplication of benefits
- Ability to recognize and execute discretion as it relates to the overall program
- Ability to work with client to develop and implement long-term recovery plans; provide case management services within grant or funding guidelines, as needed; monitor and document client progress
- Meet and interview clients to conduct intake, assessment and program eligibility determination; provide information and referral to appropriate resources and prioritize needs and services
Timeline
Case Manager/QA Specialist
Plexos Group
04.2021 - 01.2022
Human Resource Supervisor
Logicorp Enterprises
02.2018 - 06.2021
Accountant
Barrister Global Services
04.2012 - 02.2018
High School Diploma -
Ponchatoula High School
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