Stacey Larsuel
Canton,OH
Summary
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Overview
13
13
years of professional experience
Work History
Collections Representative
Synchrony
Canton, Ohio
02.2019 - Current
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Customer Service Representative
VXI
Canton, Ohio
07.2014 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Group Home House Manager
Genisis Loft
Canton, OH
08.2009 - 06.2014
- Supervised Staff helping residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed all intake and discharge paperwork and procedures for residents.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
Certification of Medical Assisting - Medical Assisting Cer
Concord Career Institute
Jacksonville, FL05.2010
Skills
- Persuasive Communication
- Payment Scheduling
- Goals and Performance
- Credit and Collections
- Managing Delinquent Accounts
- Collection Calls
- Delinquent Account Notification
- Persuasive Negotiations
- Negotiation and Resolution
- Solution Building
- Organizational Skills
- Scripted Conversations
- Making Contacts
- Loss Mitigation
- Debt Repayment Negotiation
- Analytical and Critical Thinking
Timeline
Collections Representative
Synchrony
02.2019 - Current
Customer Service Representative
VXI
07.2014 - 01.2019
Group Home House Manager
Genisis Loft
08.2009 - 06.2014
Certification of Medical Assisting - Medical Assisting Cer
Concord Career Institute
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