STACEY LAVOIE
Watertown,CT
Summary
I am a very positive and confident individual that welcomes a challenge. With extensive experience in customer service and sales.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Lucia Ristorante
01.2013 - Current
- Responsible for managing high end restaurant including all daily operations, event scheduling, inventory and staff hiring and coordination
- Scheduled and organized all aspects of private parties both on and off premises for up to 150 people
- Established menus and wine selections while working with select vendors to maximize business profitability
- Trained all staff members in business operational procedures and the importance of meeting our customer service standards
- Helped grow business gross sales by 12% over a 2 year period
Insurance Agent
Farm Family
01.2013 - 01.2016
- Property & casualty, life insurance agent for business serving farm properties in CT
- Developed own book of profitable business through hard work, determination, client service and communication skills
- Received Blue Vase Award 2015 for most life insurance sales
Head Server
Main Street Grill
01.2010 - 01.2013
- Helped open successful business by hiring and training staff and being in charge of all service operations of the business
- Assisted in all management operations of the business
Vice President
Ciarlo's Car Wash
01.2005 - 01.2010
- Managed complete day-to-day operations of successful family business with 10 employees and up to 550 daily customers
- Responsible for finance, human resource, advertising, sales and customer service operations of the business
- Handled all vendor relationships consistently pursuing both high quality and cost effective services for the business
Education
BACHELOR'S DEGREE - BUSINESS MANAGEMENT
TEIKYO POST UNIVERSITY
WATERBURY, CT01.1999
Skills
- Exceptional Customer Service Skills
- Strong leadership skills
- Consistent Customer Relationships
- Schedule coordination
- Organization and prioritization
- Supervisory skills
- Catering coordination
- Inventory management
Awards
- Led expansion of Ciarlo's car emporium Inc. into two additional business ventures, Ciarlo's Lube center LLC and P &P Auto Sales LLC, while successfully managing all car wash operations, 2009
- Received British Horse Society certification Stage I,II &III while training at Talland School of Equitation in England 1999
Certifications And Skills
Working knowledge of Microsoft Excel, Outlook, PowerPoint, Canva, Adobe and Word
Timeline
Restaurant Manager
Lucia Ristorante
01.2013 - Current
Insurance Agent
Farm Family
01.2013 - 01.2016
Head Server
Main Street Grill
01.2010 - 01.2013
Vice President
Ciarlo's Car Wash
01.2005 - 01.2010
BACHELOR'S DEGREE - BUSINESS MANAGEMENT
TEIKYO POST UNIVERSITY
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