Stacey Lax
Tampa,FL
Summary
Accomplished professional with a proven track record in the real estate, insurance and legal fields, adept in organizational skills, problem-solving and project management. Expert in managing complex caseloads and enhancing customer satisfaction, demonstrated by generating over $2 million in attorney's fees. Skilled in teamwork and collaboration, ensuring efficient case resolution and positive outcomes. Seeking a position that utilizes my excellent interpersonal, organizational, adminstrative and management skills in a part time or full time position.
Overview
29
29
years of professional experience
Work History
Stay at Home Mom
Self Employed
03.2006 - Current
- Self-motivated, extremely organized and tenacious
- Work effectively in fast-paced environments
- Excellent written and verbal communication skills
- Able to multitask easily and efficiently
- Handle all scheduling for a family of five
- Handle all finances and budgeting for my household
- I have run a household consisting of three teenage daughters, a husband, an elderly father, many dogs and cats for the past 18 years
Owner/Investor
Self-employeed
05.2004 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Completed final move-out walk-throughs with tenants to identify required repairs
- Designed and managed remodel of rental property
- Facilitated sales of investment properties, including all aspects of sales presentations, contracts, inspections and closings
- Managed all accounting for rental properties, including: taxes, insurance, repairs, collecting rent
Assistant Claims Manager
Atlantic Mutual Insurance Companies
04.1999 - 05.2021
- Managed a full case load of insurance claims, while supervising a team of adjusters and their cases
- Opened a new claims office, which handled property and casualty claims from all across the United States
- Created nationwide (50 states) database of all applicable laws and statutes regarding property & casualty insurance regulations for use by claims team
- Responsible for interviewing, hiring and training claims adjusters
- Conducted performance reviews of claims adjusters, identifying areas of strength and opportunities for growth
- Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries
- Worked closely with legal counsel on litigation matters related to claims disputes, ensuring favorable outcomes for the organization
- Improved claims processing efficiency by streamlining workflows and implementing best practices
Pre-suit Department Manager
Christopher Ligori & Associates
12.2008 - 06.2009
- Provided ongoing support to case managers by guiding them through problem-solving strategies and providing ongoing guidance and training
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed
- Enhanced team performance through regular supervision, coaching, and training of case managers
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members
- Left position to have my third child
Legal Case Manager
Morgan & Morgan Law Firm
11.2002 - 03.2006
- Managed complex caseloads, in excess of 80+ cases on a monthly basis, from their inception to point of pre-suit resolution/settlement
- Conducted liability investigations, verified insurance coverage, kept up to date with clients and their treatment status, answered all client questions, and provided guidance through entire claims process
- Negotiated settlements with insurance companies, handled closings and disbursement of settlement funds
- Provided exceptional customer service by addressing clients' concerns promptly and professionally
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings
- Reviewed medical records and bills and negotiated balances with medical providers on client's behalf
- Generated in excess of $2 million dollars in attorney's fees
Claims Supervisor
Federated Mutual Insurance Companies
11.1995 - 04.1999
- Managed my own caseload of 100+ cases consisting of complex auto, general liability and products liability claims, both pre-suit and in litigation
- Supervised and trained claims adjusters in the office and in the field. Monitored their claims handling of hundreds of cases to ensure proper legal protocol and procedures were met
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles
- Worked closely with defense counsel in strategizing a defense, as well as, attending mediations and trials
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05.1993
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Timeline
Pre-suit Department Manager
Christopher Ligori & Associates
12.2008 - 06.2009
Stay at Home Mom
Self Employed
03.2006 - Current
Owner/Investor
Self-employeed
05.2004 - Current
Legal Case Manager
Morgan & Morgan Law Firm
11.2002 - 03.2006
Assistant Claims Manager
Atlantic Mutual Insurance Companies
04.1999 - 05.2021
Claims Supervisor
Federated Mutual Insurance Companies
11.1995 - 04.1999
Bachelor of Science - Criminology
Florida State University
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