Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Lay

Chattanooga,TN

Summary

Proven professional with a track record of enhancing customer satisfaction and optimizing safety compliance at The Vincit Group. Leveraged exceptional communication skills and safety compliance knowledge to resolve conflicts and improve service delivery. Achieved significant reductions in fuel consumption through expert route planning, demonstrating a commitment to efficiency and operational excellence.

Overview

9
9
years of professional experience

Work History

Driver Technician

Door Dash
07.2020 - Current
  • Maintained a clean driving record, adhering to all traffic laws and regulations.
  • Reduced fuel consumption with careful route planning and efficient driving techniques.
  • Checked orders and routes before setting off on deliveries.

Customer Service Representative

The Vincit Group
03.2020 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Ambassador, Guest Services

Erlanger Medical Center
01.2018 - 03.2020
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
  • Ensured smooth departure process for guests, securing feedback on their stay and encouraging return visits.
  • Managed VIP guest relations, ensuring their needs were met in a timely manner while maintaining discretion and confidentiality.
  • Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
  • Created an inviting environment through attention to detail in lobby presentation and cleanliness standards.
  • Implemented customer feedback system to continuously improve service quality and address issues effectively.
  • Streamlined check-in procedures for faster service, improving overall guest experience.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.

Security Officer

Walden Security
01.2016 - 01.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Education

Bachelor Of Applied Science - Criminal Justice

University of Chattanooga
Chattanooga, TN
06.2015

Skills

  • Communication and Coordination
  • Safety Compliance Knowledge
  • Fuel Efficiency Optimization
  • Vehicle loading
  • Defensive Driving Techniques
  • Adaptive Decision Making
  • Route Planning
  • Transportation Regulations Understanding
  • Safe Driving
  • Safe Driving Practices
  • Order picking and processing
  • Inclement weather driving
  • Clean MVR
  • Excellent Communication
  • Customer Relations
  • Assisting customers

Timeline

Driver Technician

Door Dash
07.2020 - Current

Customer Service Representative

The Vincit Group
03.2020 - 07.2023

Ambassador, Guest Services

Erlanger Medical Center
01.2018 - 03.2020

Security Officer

Walden Security
01.2016 - 01.2018

Bachelor Of Applied Science - Criminal Justice

University of Chattanooga

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Stacey Lay