Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Lepard-Garcia

Pearl,MS

Summary

Dynamic and dedicated professional with a proven track record at Jc Pennies, excelling in customer service and problem-solving. Known for fostering teamwork and collaboration, I effectively resolved conflicts, enhancing customer loyalty. Proficient in organizational skills and active listening, I am committed to delivering exceptional service and driving positive outcomes.

Overview

32
32
years of professional experience

Work History

Jc Pennies

Costumer Service Rep
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

Arise
01.2018 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Teacher

G.G.'s Christian Academy
08.2013 - 01.2018
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.

Secretary

In-Home Transcription Service
07.2000 - 03.2002
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.

Legal Secretary

F. Kirk Nelson Esquire
06.1997 - 07.2000
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.

Social Service Secretary

Mississippi State Hospital
01.1993 - 05.1997
  • Maintained confidentiality when handling sensitive information as per company policies and legal guidelines.
  • Ensured timely delivery of correspondences through proper routing, tracking, and follow-up procedures.
  • Assisted management with crucial decision-making by providing accurate data analysis and insights.
  • Prepared comprehensive reports on monthly activities to assist management in assessing performance metrics.

Education

No Degree - Legal Secretary

Draughon's Business College
Pearl, MS
05-1989

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening

Timeline

Jc Pennies

Costumer Service Rep
10.2023 - Current

Customer Service Representative

Arise
01.2018 - 07.2023

Assistant Teacher

G.G.'s Christian Academy
08.2013 - 01.2018

Secretary

In-Home Transcription Service
07.2000 - 03.2002

Legal Secretary

F. Kirk Nelson Esquire
06.1997 - 07.2000

Social Service Secretary

Mississippi State Hospital
01.1993 - 05.1997

No Degree - Legal Secretary

Draughon's Business College

Similar Profiles

CREATE PROFILE
Stacey Lepard-Garcia