Stacey Lester

WPL Associate

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Kept warehouse clean and organized to maximize team efficiency and productivity.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.
• Consistently lifted materials weighing as much as 70 pounds.
• Shipped material and performed boxing, packing, labeling and preparation of any related documents.
• Completed over 1000 cases each day in warehouse setting.
• Worked different stations to provide optimal coverage and meet production goals.

Trainer and Mentor

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Mentored new hires, resulting in stronger staff development and increased productivity.

WPL Lead

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Devised and implemented processes and procedures to streamline operations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Frequently inspected production area to verify proper equipment operation.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Developed effective training plans based on department needs and objectives.
• Supported productivity increase and business growth through new hire training and mentoring.

• Mopped hardwood, laminate, ceramic, vinyl, and wood surfaces
• Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms
• Dust and polish furniture and equipment
• Service, clean, or supply restrooms
• Clean all surfaces in kitchens
• Clean windows, glass partitions, and mirrors
• Steam clean or shampoo carpets
• Select most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces

• Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
• Promoted items on beverage lists and restaurant specials
• Took orders from patrons for food and beverages
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
• Perform food preparation duties such as preparing, salads, portioning desserts, and brewing coffee
• Serve food and/or beverages to patrons
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Prepare checks that itemize and total meal costs and sales tax
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Bussed, cleared, cleaned, and set tables in quiet and efficient manner
• Engaged in friendly conversation with guests to build rapport and facilitate repeat business
• Received frequent customer compliments for going above and beyond normal duties
• Trained incoming staff regarding restaurant's practices, culture and procedures
• Rolled silverware, setup food stations and dining areas to prepare for next shift
• Perform cleaning duties such as sweeping and mopping floors, vacuuming carpet, and tidying up server station
• Checked identification to enforce age requirement for alcoholic beverages
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags

Picker

• Read work orders or received oral instructions to determine work assignments and material or equipment needs
• Accurately read instructions from scanner
• Locate merchandise to fulfill picking tickets
• Pulled orders in efficient manner to maintain demanding productivity goals
• Check product to ensure that it is in proper working condition and is not damaged
• Ensure that quantity specified is picked by counting multiple times
• Once container is full of order(s) place container onto conveyor belt

Packer

• Assemble, line, and pad cartons, crates, and containers
• Examine products to ensure that order is accurate
• Place materials into shipping package
• Seal package with tape to prepare for shipping
• Mark and label containers, container tags, or products using marking tools
• Load completed packages onto conveyors

Problem Solve

• Check in problem shipments into database
• Inspect package for problems (ex. missing items)
• Research and locate or replace lost items to complete shipment
• Work with manager to ensure all shipments are shipped out on time
• Accurately measured and weighed packages to review dimensions and verify compliance with specifications

Overall

• Consistently achieve Minimum Acceptable Performance Standard set for individual department
• Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment

• Read job orders and inspect work pieces to determine work procedures and materials required
• Load material onto machine to print
• Print designs on apparel such as t-shirts, flannel, bag, and towels
• Remove apparel from machine and place onto conveyor belt of dryer
• Run material through dryer to cure ink
• Fold and sort apparel according to size
• Place into boxes for shipment
• Label boxes with shipping information

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
• Receive written prescriptions or refill requests and verify that information is complete and accurate
• Establish or maintain patient profiles, including lists of medications taken by individual patients
• Answer telephones, responding to questions or requests
• Prepare and process medical insurance claim forms and records
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
• Assist customers by answering simple questions, locating items, or referring them to pharmacist for medical information
• Operate cash register to collect co-payment or full payment from customers
• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
• Maintain proper storage and security conditions for drugs

• Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
• Engaged customers warmly and provided immediate and dedicated assistance
• Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas
• Used POS system to scan, weigh and enter pricing for items, maintaining high productivity to keep lines moving
• Assisted customers with obtaining discounts by checking coupon validity and applying credits to orders
• Ensure all prices and quantities are accurate
• Bagged merchandise in careful and efficient manner to minimize damage
• Processed POS transactions, including checks, cash, debit and credit purchases and refunds
• Resolved issues with POS systems, card readers and receipt printers independently to prevent customer delays
• Learned Layaway, Jewelry, Customer service desk, Electronics, and Lawn and Garden roles to provide skilled assistance to other sections during slow customer periods
• Answered customer telephone calls promptly and in appropriate manner
• Trained new sales associates to contribute to store's positive culture

• Read job orders and inspect work pieces to determine work procedures and materials required
• Operate automatic screen-printing machine to print multi-color designs on textiles
• Mount screens in specified sequence on machine
• Load material on machine to print
• Print designs on apparel such as t-shirts, flannel, bags, and towels
• Remove apparel from machine and place onto conveyor belt of dryer
• Run material through dryer to cure ink