Jamaican born and raised. Highest level of education received in Jamaica was in the vocational field of Clerical and Receptionist. Worked as an accountant for over 15 years in Jamaica specialized in personal and company taxes before migrated to the United States of America. I have received Home Health Aide and Nursing Assistant training and have successfully passed the Florida state Certified Nursing Assistant examination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
House Cleaner
Self Employed
Orlando Fl - Various Locations
05.2021 - Current
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Maintained safe working environment through proper use of cleaning products and equipment.
Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Dusted picture frames and wall hangings with cloth.
Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Emptied trashcans and transported waste to collection areas.
Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Educated clients on best practices for maintaining clean home between visits, leading to improved overall home care habits among customers.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Washed and put away kitchen dishes, utensils and glassware.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Changed bed linens and collected soiled linens for cleaning.
Sorted, laundered and put away various laundry items.
Polished fixtures to achieve professional shine and appearance.
Returned emptied garbage receptacles to proper locations.
Home Health Aide
Private Care
St. Petersburg, FL
12.2023 - 01.2024
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Assisted disabled clients to support independence and well-being.
Followed nutritional plans to prepare optimal meals.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Housekeeping Room Attendant
Self Employed Services
Orlando, FL - Various Locations
03.2015 - 04.2021
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Provided exceptional customer service when interacting with guests during their stay, creating positive impression of the hotel's commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Restocked room supplies such as facial tissues for personal touch with every job.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained professional demeanor and appearance, following hotel policies regarding uniform and grooming standards
Disposed of trash and recyclables each day to avoid waste buildup.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Handled requests for extra linens, toiletries and other supplies.
Washed and put away kitchen dishes, utensils and glassware.
Polished fixtures to achieve professional shine and appearance.
Home Health Aide
Private Care-taker
Deerfield Beach, FL
10.2020 - 01.2021
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide highest quality of personalized assistance.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Monitored changes in clients' conditions to report concerns to supervisor.
Transported clients for medical and personal outings.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Education
Certificate - Nursing Assistant
Gabriel Health Institute
Orlando, FL
06.2024
Diploma - Home Health Aide / Nursing Assistant
Professional Academy of Health
Kissimmee, FL
06.2021
Skills
First Aid Certification
Medical Terminology
Certified in CPR/AED
Dementia and Alzheimer's knowledge
Collecting vital signs
Patient Care
Compassion and Empathy
Reliable team player
Certification
Home Health Aide
Nursing Assistant
Certified Nursing Assistant by the State of Florida