Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Lewis

Austin

Summary

Dynamic professional with a detail-oriented approach and strong prioritization skills, recognized for enhancing customer engagement at Starbucks through innovative initiatives. Proven expertise in Adobe Premiere Pro and effective team collaboration, driving operational efficiency and fostering inclusive environments in community coordination. Committed to delivering high-quality results and improving processes across diverse roles.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • created a "fun facts" initiative on cups to increase customer connection
  • Created and distributed sign art for sales, events and specials
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Community Coordinator

Max Gonzalez
02.2020 - Current
  • Trained new moderator volunteers on effective use of digital tools for managing communications within the online community environment efficiently.
  • Improved overall channel aesthetics by working closely with graphic designers and artists for custom overlays, emotes, merchandise, panels and branding assets.
  • Streamlined communication between viewers by utilizing Discord servers for announcements, discussions, and feedback collection.
  • Fostered an inclusive streaming environment that welcomed diverse audiences from different backgrounds.
  • Managed chat moderation effectively to maintain a positive environment for all viewers.
  • Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
  • Implemented new moderation strategies that led to a decrease in negative interactions among users.
  • Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
  • Managed multiple social media platforms for diverse audiences, resulting in increased brand visibility.
  • Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
  • Collaborated with YouTooz to release debut plush merchandise
  • Coordinated online book club of over 450 people including resources for library and chapter recaps
  • Produced event streams involving multiple cameras, OBS assets and audio inputs
  • Conceived, crafted and executed short form video edits, animated GIFs and motion graphics to captivate target audiences and increase stream viewership across multiple social media platforms
  • Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
  • Understood creator's artistic vision and maintained alignment with vision throughout editing process.

Service Dispatcher

Acco Engineering/ George Wilson Plumbing
03.2019 - 05.2020
  • Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
  • Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
  • Elevated productivity levels by converting a paper based work environment to an online based work environment that streamlined work order processes, and to track maintenance requests and job statuses.
  • Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
  • Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
  • Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
  • Reduced response times by effectively coordinating service routes for optimal efficiency.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
  • Maintained routine maintenance contracts to ensure consistent HVAC system maintenance and prevent equipment breakdown.
  • Laid off in 2020 due to ramifications of COVID pandemic

Customer Service Dispatcher

Bellows Plumbing, Heating, and Air
06.2018 - 01.2019
  • Answered phone calls and responded to customer emails.
  • Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
  • Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
  • Assisted in achieving company-wide performance goals through diligent dispatching efforts.
  • Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
  • Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
  • Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
  • Monitored vehicle locations to coordinate timely arrivals.

Claims Processor

Dignity Health Medical Network
04.2017 - 06.2018
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Maintained strict confidentiality when dealing with sensitive information about patients' medical histories or personal details.
  • Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.

Education

Bachelor of Business - Marketing

Arizona State University
Tempe, AZ
09-2027

Skills

  • Prioritization and Time Management
  • Detail-Oriented Approach
  • Analytical Problem-Solving
  • Adobe Premiere Pro Proficiency
  • Motion Graphics Creation
  • Content Development
  • Effective Team Engagement
  • Project Development

Timeline

Barista

Starbucks
11.2022 - Current

Community Coordinator

Max Gonzalez
02.2020 - Current

Service Dispatcher

Acco Engineering/ George Wilson Plumbing
03.2019 - 05.2020

Customer Service Dispatcher

Bellows Plumbing, Heating, and Air
06.2018 - 01.2019

Claims Processor

Dignity Health Medical Network
04.2017 - 06.2018

Bachelor of Business - Marketing

Arizona State University

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Stacey Lewis