Stacey Limon
Summary
With proven expertise in lean manufacturing, production planning, and OSHA safety standards, I bring a strong background in quality systems, compliance, and internal auditing. I have successfully implemented and managed customer-focused programs such as warranty repair, product replacement, overhaul services, and “Best in Class” support initiatives. My technical skills include proficiency in Windows operating systems, the full Microsoft Office Suite, and MRP software. I also have experience in customer service, Human Resources, Office Management and ADP payroll systems, along with a solid understanding of order processing and employee relations. Known for my mindfulness, ability to multitask, and dedication to operational excellence, I consistently contribute to the success of any team or organization I am part of.
Overview
2026
2026
years of professional experience
Work History
Customer Service Account Manager / Human Resources
Alltec Integrated MFG/Clayens
01.2019 - Current
- Managed customer accounts by processing orders, resolving billing and product issues, managing returns, and coordinating with internal departments. Maintains accurate documentation and handles administrative tasks including forecasting and invoicing.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Achieved high client retention rates by maintaining regular contact with each account holder and proactively addressing any potential issues or concerns before they escalate into major problems.
- Trained new personnel regarding company operations, policies and services.
- Provides HR support across recruitment, onboarding, benefits, payroll, and compliance. Manage confidential employee records, assists with FMLA and Workers' Comp, and advises staff on HR policies and procedures. Trains employees in MRP systems and supports organizational improvement initiatives.
Service Manager
Air Stream of Santa Barbara
01.2017 - 01.2019
- Service writes repair requests and develops cost estimates. Schedules for the job are based on customer repair needs. Communicating job expectations: planning and monitoring. Strategic action plans, implementing productivity and quality.
C & D Aerospace, Zodiac Aerospace Seat Shell
01.2000 - 01.2019
- Maintained warranty policies and communicated procedures to customers. Tracked warranty parts and repair orders, coordinated returns with Receiving, and ensured inventory control. Managed customer communications and prioritized repairs in collaboration with internal teams.
Repair Station Maintenance Manager
Zodiac Aerospace Seat Shell
01.2016 - 01.2017
- Oversaw daily operations, scheduling, and performance reporting for warranty repairs and overhaul orders. Managed team priorities monitored ADP timekeeping, and approved time-off requests. Maintained FAA-compliant mechanic roster and implemented visual tools for real-time workflow tracking. Ensured adherence to company policies and effective coordination with internal and external stakeholders.
Warranty and Repair Specialist
Zodiac Aerospace Seat Shell
01.2015 - 01.2016
- Monitored and controlled customer owned and warranty parts as they flowed through the repair overhaul process.
- Monitored all work orders associated with warranty repair orders.
- Collaborated with receiving department to manage the receiving, processing and inventory control of all inbound part returns, prepared disposition for repair order.
- Established and maintained a historical data record of all customers owned warranty related repairs.
Training Coordinator
Zodiac Aerospace Seat Shell
2011 - 2015
- Developed and implemented training programs to enhance employee skills and compliance.
- Facilitated workshops and seminars to promote continuous learning and professional development.
- Scheduled all FAA training requirements and provided FAA auditors with proof of employee training records.
- Managed FAA Drug & Alcohol Program.
Environment Health & Safety Coordinator
Zodiac Aerospace Seat Shell
2010 - 2011
- Developed and implemented health and safety policies to ensure compliance with regulations.
- Conducted regular safety audits, identifying hazards and recommending corrective actions.
- Trained employees on safety protocols and emergency response procedures to enhance workplace awareness.
- Collaborated with cross-functional teams to create a proactive safety culture within the organization.
Product Support Administrator
C & D Aerospace
2009 - 2010
- Oversaw daily administrative operations to ensure optimal efficiency and productivity.
- Developed and implemented streamlined processes, enhancing workflow across departments.
- Managed scheduling for executive meetings, optimizing time management and resource allocation.
- Overseen aircraft on ground orders.
- Managed and overseen warranty repairs, RMA process.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA06-1988
Skills
- Customer satisfaction measurement
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Creative problem solving
- Scheduling
- Data collection
- Paperwork processing
- Administrative support
- Order processing
- Account management
- Business development
Education and Training
- Introduction to Diversity, Equity, and Inclusion
- Code of Conduct and Ethics
- Workplace Diversity, Inclusion and Sensitivity
- Health Insurance Portability & Accountability ACT(HIPAA) Business Associates
- Bystander Intervention
- E-Verify
- Annual Compliance Training
- Quality
- Safety Procedures
Timeline
Customer Service Account Manager / Human Resources
Alltec Integrated MFG/Clayens
01.2019 - Current
Service Manager
Air Stream of Santa Barbara
01.2017 - 01.2019
Repair Station Maintenance Manager
Zodiac Aerospace Seat Shell
01.2016 - 01.2017
Warranty and Repair Specialist
Zodiac Aerospace Seat Shell
01.2015 - 01.2016
C & D Aerospace, Zodiac Aerospace Seat Shell
01.2000 - 01.2019
Training Coordinator
Zodiac Aerospace Seat Shell
2011 - 2015
Environment Health & Safety Coordinator
Zodiac Aerospace Seat Shell
2010 - 2011
Product Support Administrator
C & D Aerospace
2009 - 2010
High School Diploma -
Santa Maria High School