Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Lipp

Port Charlotte,FL

Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Overview

15
15
years of professional experience

Work History

Housekeeper

Gasparilla Inn & Club
500 Palm Avenue, Boca Grande, FL
09.2013 - Current
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Returned emptied garbage receptacles to their proper locations.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Verified that all storage areas and carts were clean and organized.
  • Swept and washed all hard surface floors.
  • Rotated linens in storerooms and replenished supplies when they were low.
  • Spot cleaned walls, carpets and light fixtures.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Transported cleaning products and equipment to and from the utility rooms.

Overnight Stock Clerk

WalMart
McCall Road, Englewood, FL
04.2012 - 09.2013
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every [time period].
  • Folded and arranged garments in attractive displays.
  • Recommended alternative items if product was out of stock.

Sandwich Artist

Subway
Englewood, FL
12.2010 - 04.2012
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of [number] customer purchases.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every [time period].
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Spoke with patrons to ensure satisfaction with food and service
  • Prepared food items
  • Prepared daily food items, and cooked simple foods and beverages
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Performed all transactions in a cordial, efficient and professional manner
  • Kept dining room and kitchen area clean by performing cleaning and laundry duties
  • Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
  • Helped with preparation, set-up, and service for catering events
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Greeted each customer with friendly eye contact
  • Filled beverage and ice dispensers
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Cleaned garbage cans with water or steam
  • Cleaned and sterilized equipment and facilities
  • Cleaned and organized eating, service, and kitchen areas
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Answered telephone calls and responded to inquiries.

Education

Associate of Science - Business/Accounting

State College of Florida
Venice, FL
Current

Skills

  • Trusted key holder
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Credit card processing
  • Multi-line phone talent
  • Takes direction well
  • Hazardous chemical training
  • Detail-oriented
  • Conscientious

Timeline

Housekeeper

Gasparilla Inn & Club
09.2013 - Current

Overnight Stock Clerk

WalMart
04.2012 - 09.2013

Sandwich Artist

Subway
12.2010 - 04.2012

Associate of Science - Business/Accounting

State College of Florida

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Stacey Lipp