Stacey Locke
Ethelsville
Summary
Medical professional with comprehensive background in administrative and clerical tasks within healthcare settings. Skilled at managing patient records, scheduling, and supporting medical staff. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs.
Overview
19
19
years of professional experience
Work History
Case Manager
Complete Health and Wellness
12.2024 - 11.2025
- Maintained accurate and confidential client records following compliance standards.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions.
- Coordinated services with other healthcare professionals for clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Utilized scheduling software to streamline appointments.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Called customers to coordinate schedules and set appointments.
- Confirmed appointments, communicated with clients, and updated client records.
Occupational Health Technician
Peco Foods
08.2017 - 12.2024
- Administer first aid treatment or life support care to sick or injured persons in prehospital settings.
- Comfort and Reassure patients.
- Investigate incidents and make sure proper procedures and treatments are followed.
- Write reports of daily activities and irregularities such as equipment.
- BLS
- Answer Phones and general clerical duties.
Emergency Medical Dispatcher
Northstar Paramedic Services
09.2015 - 09.2016
- Coordinate work with other emergency medical team members, police or fire department personnel.
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations and dispatch units in accordance with established procedures.
- Maintain access to and security of highly sensitive materials.
- Provide emergency medical instructions to callers.
Emergency Medical Technician
Pickens County Ambulance/Northstar Paramedic Services
10.2012 - 09.2015
- Responded rapidly to emergency calls, providing critical medical care and support during transport.
- Assessed patient conditions, determining necessary interventions and prioritizing treatment based on severity.
- Collaborated with healthcare teams to ensure seamless patient transitions between pre-hospital and hospital environments.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Work along side ALS.
- BLS
Bookkeeper
Skelton Paint Service
08.2006 - 09.2012
- Managed accounts payable and receivable processes to ensure timely payments and receipts.
- Reconciled bank statements and financial records for accuracy and compliance.
- Maintained general ledger entries, ensuring consistency and integrity of financial data.
- Implemented streamlined invoicing procedures, reducing processing time by enhancing workflows.
- Maintain inventory records.
- General office duties.
Education
High School Diploma -
Robert E. Lee High
Tyler, TX05-1995
Skills
- Problem-solving
- Time management
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Data entry and analysis
- Basic life support
- Vital sign assessment
- Critical decision-making skills
- Patient assessments
- Emergency vehicle operation
- Compassion and empathy
Timeline
Case Manager
Complete Health and Wellness
12.2024 - 11.2025
Occupational Health Technician
Peco Foods
08.2017 - 12.2024
Emergency Medical Dispatcher
Northstar Paramedic Services
09.2015 - 09.2016
Emergency Medical Technician
Pickens County Ambulance/Northstar Paramedic Services
10.2012 - 09.2015
Bookkeeper
Skelton Paint Service
08.2006 - 09.2012
High School Diploma -
Robert E. Lee High