Stacey Lockhart
Ringgold,GA
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 1 and half years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patient Care Technician
Parkridge Medical Center
03.2022 - Current
- Obtained >10 patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered high-quality care to > 10 Cardiac patients in hospital facility.
Front End Store Manager
Food City
12.2020 - 03.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Customer Service Representative
Blue Cross Blue Shield Of TN
05.2007 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered > 50 customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Cigna Healthcare Dental
05.2000 - 01.2007
- Handled > 100 customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05.1991
Skills
- Patient Service
- Patient Admission
- Patient Care and Monitoring
- Taking Vital Signs
- Patient Safety
- Nursing Staff Support
- Complex Problem-Solving
- Admissions Support
- Patient Relations
- Professional Bedside Manner
- Finance and Accounting Oversight
- Customer Satisfaction
- Front-End Operations
- Customer Inquiries
- Bookkeeping Operations
- Cash Flow and Reconciliation
- Leading Employees
- Typing Proficiency
- Computer Proficiency
- Prioritization
- Customer Relations
- Documentation
- Calm and Professional Under Pressure
- Active Listening
- Call Center Operations
- Problem-Solving Ability
- Microsoft Word
- Research
- Microsoft PowerPoint
- Customer Service
- 10-Key
- Money Handling Abilities
- Critical Thinking
- Professional Telephone Demeanor
- Grammar
- Microsoft Excel
Timeline
Patient Care Technician
Parkridge Medical Center
03.2022 - Current
Front End Store Manager
Food City
12.2020 - 03.2022
Customer Service Representative
Blue Cross Blue Shield Of TN
05.2007 - 01.2019
Customer Service Representative
Cigna Healthcare Dental
05.2000 - 01.2007
High School Diploma -
Ridgeland High School
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