Stacey Maines
College Station
Summary
Prepared to acquire a position that provides an opportunity for career growth and development, utilizing the organization’s business procedures and senior leadership.
Driven, customer-centric professional with a strong management background and over 10 years of success in boosting client satisfaction and driving revenue through exceptional support and service delivery. Proven ability to design and implement strategic initiatives that elevate customer experience, build loyalty, and enhance brand reputation across diverse industries. Skilled in leading end-to-end service operations, resolving high-impact issues, and turning customer interactions into long-term business opportunities. Fast learner with a dynamic approach to administrative and client support roles—thriving in fast-paced environments while consistently exceeding performance goals.
Overview
11
11
years of professional experience
Work History
Volunteer Coordinator
ENHABIT HOSPICE
03.2024 - Current
- Manage and oversee the full scope of the volunteer program, including strategic recruitment, onboarding, training, and ongoing support to ensure volunteer engagement and retention
- Coordinate all scheduling needs to align volunteer availability with patient and organizational requirements
- Actively participate in weekly interdisciplinary team meetings with the medical director and clinical staff to contribute to care planning and provide timely updates for a patient census exceeding 50
- Currently supervise a team of 20 volunteers, ensuring compliance, performance, and compassionate service delivery
Area Manager
ENHABIT HOSPICE
05.2023 - 03.2024
- Proven track record in driving hospice referrals through strategic relationship-building with physicians, patients, and key decision-makers
- Successfully partnered with physician offices, assisted living, and long-term care facilities to deliver targeted education on hospice philosophy and streamline the admissions process
- Proactively trained facility staff and caregivers on identifying hospice-eligible patients by recognizing key signs and symptoms of transition
- Actively represented the organization at community events to strengthen brand presence and increase awareness of hospice benefits
- Collaborated closely with hospital case managers to ensure seamless discharge planning and coordinated transportation for patients transitioning to hospice care at home
PointCare Training Specialist
ENHABIT HOSPICE
07.2022 - 05.2023
- Lead live device and software training for all new hire clinicians across the Central Time Zone, delivering instruction on key topics such as system access and clinical documentation
- Maintain close coordination with branch office coordinators to register new hires and ensure compliance with training attendance requirements
- Proactively monitor and track ongoing communication with both branch staff and new employees to support a smooth onboarding experience
- Collaborate with the Organizational Development team to uphold high training standards and continuously improve program quality
- Recognized for training excellence and leadership, earning a personal invitation to join the Organizational Development Team as a Lead Trainer
Medical Records Specialist | Fleet Manager | Mobile Equipment Specialist
Encompass Home Health
09.2014 - 07.2022
Education
Psychology
Blinn College
Brenham, TXSkills
- Office Administration
- Customer Relationships
- Staff Training
- Critical Thinking
- Process Improvement
- Staff Development
- Employee Recruitment
- New Hire Interviewing
- Patient Interaction
Core Expertise
- Office Administration
- Customer Relationships
- Staff Training
- Critical Thinking
- Process Improvement
- Staff Development
- Employee Recruitment
- New Hire Interviewing
- Patient Interaction
Timeline
Volunteer Coordinator
ENHABIT HOSPICE
03.2024 - Current
Area Manager
ENHABIT HOSPICE
05.2023 - 03.2024
PointCare Training Specialist
ENHABIT HOSPICE
07.2022 - 05.2023
Medical Records Specialist | Fleet Manager | Mobile Equipment Specialist
Encompass Home Health
09.2014 - 07.2022
Psychology
Blinn College
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