Stacey Maiuri
Royal Oak,Michigan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Condo Underwriting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Project Standards Review Associate
HomeBridge Financial Services, Inc
Iseline, NJ
01.2021 - 01.2022
- Review project documents including Master Insurance Policies, HOA Annual Budgets, Co-op and/or Condo Questionnaires, financial documents, legal recorded documents and property appraisals to ensure projects meets company and agency guidelines.
- Address and resolve inquiries via phone or email related to projects from internal and external associates (Sales, Processors, Underwriters and other company staff).
- Perform initial project reviews and conditional approvals within posted turn times to maintain high levels of service.
- Develop and maintain professional relationship with Fannie Mae, Freddie Mac and all agencies Homebridge underwrites for, including FHA condo project reviews via SUA and DELRAP underwriting methods.
- Responsible for submitting exception requests to agencies for criteria which falls outside of posted guidelines.
- Monitor condo email inbox; answer questions or scenarios by OPS and/or sales when directed by management.
Project Assistant
UWM
Pontiac, MI
09.2012 - 12.2021
- Providing world class customer service to all internal and external clients. Calls are recorded and scored to meet company standards.
- Tasked with learning investor guidelines, lending policies as well as required documentation, policy and procedures of UWM in order to approve or decline projects.
- Obtaining knowledge and judgement through detailed loan analysis in order to offer effective underwriting alternatives to clients.
- Manage multiple priorities while continuing to achieve strong rapport with clients.
- Review 27 or more projects for daily commitment.
- Training new hires in their new role as Project Assistant.
Center Manager
Advance America
Mount Clemens, MI
01.2008 - 09.2012
- Maintained operation and growth of the center in effort to increase profitability while decreasing expenditures.
- Ensured that opening, closing, banking, collections, audits, store marketing, loss prevention, and all company policies were followed daily while maintaining compliance with federal, state and local laws.
- Tasked with training and continuous instruction of new hires.
- Maintained clear understanding of current and upcoming products to ensure sales, and to better serve customer needs.
- Charged with making collection calls to past due, non-sufficient funds, and write off customers.
- Traveled locally to other centers within division to endure proper staffing, training and marketing.
Education
High School Diploma -
L'Anse Creuse High School North
MichiganSkills
- Strong Analytical and Problem Solving Skills
- Document and Records Management
- Complex Product Knowledge
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Inbound and Outbound Calling
- Customer Data Confidentiality
Timeline
Project Standards Review Associate
HomeBridge Financial Services, Inc
01.2021 - 01.2022
Project Assistant
UWM
09.2012 - 12.2021
Center Manager
Advance America
01.2008 - 09.2012
High School Diploma -
L'Anse Creuse High School North
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