Devoted and reliable with 10 years experience Customer-oriented General Manager years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Hi, I’m
Stacey Mapp
Queens,NY
Summary
Overview
23
years of professional experience
Work History
Lite Bites Grill
Manager
02.2010 - 02.2024
Job overview
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
B&T Supplies
Bookkeeper
02.2008 - 01.2010
Job overview
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Frontier Cable
Sales Associate
03.2006 - 12.2008
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Professional Caregiver
01.2004 - 10.2006
Job overview
Manager
02.2001 - 09.2004
Job overview
Education
School of practical accounting and accounting servicesTrinidad, CO
Certificate in Accounting
09.2011
University Overview
Pinto/Maturita Community InstituteTrinidad, CO
Certificate in Computer Networking
05.2002
University Overview
Modern Business School LtdTrinidad, CO
Certificate in Business from Accounting
07.2001
University Overview
Arima senior comprehensive schoolTrinidad, CO
High school diploma
06.2001
University Overview
Skills
- General Ledger Accounting
- Accounting
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Marketing
- Budget Control
- Computer Skills
- Scheduling and Coordinating
- Problem Resolution
- Customer Service
- Salesforce Management
- Teamwork and Collaboration
- Expectation setting
- Staff Management
- Managing Operations and Efficiency
- Budget Management
Timeline
Manager
Lite Bites Grill
02.2010 - 02.2024
Bookkeeper
B&T Supplies
02.2008 - 01.2010
Sales Associate
Frontier Cable
03.2006 - 12.2008
Professional Caregiver
01.2004 - 10.2006
Manager
02.2001 - 09.2004
School of practical accounting and accounting services
Certificate in Accounting
Pinto/Maturita Community Institute
Certificate in Computer Networking
Modern Business School Ltd
Certificate in Business from Accounting
Arima senior comprehensive school
High school diploma
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