Summary
Overview
Work History
Education
Skills
Timeline
Generic

STACEY MARTIN

Fairfield

Summary

Extensive customer service experience across many career industries. Seeking a position with a progressive company that will allow me to showcase my extensive skills. I am adaptable to any situation, a quick learner and able to be productive and stay on task with little to no supervision.

Experienced with financial record-keeping and administrative support. Utilizes attention to detail and organizational skills to maintain accurate records and ensure smooth operations. Knowledge of bookkeeping software and reconciliation processes, ensuring reliability and consistency in financial data.

Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in [Area of expertise] with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.

Overview

16
16
years of professional experience

Work History

Bookkeeping Assistant

New Dawn Virtual Accounting
04.2016 - Current
  • Data Entry, Invoice and Accounts Payable.
  • Assisted in preparing monthly financial statements, enhancing reporting accuracy and compliance.
  • Collaborated with team members to reconcile discrepancies in financial records, ensuring consistency across accounts.
  • Managed accounts payable and receivable processes to ensure timely financial transactions.

Front Office Manager

DeCoach Recovery Center
03.2024 - 08.2025
  • Managed front office operations, ensuring seamless guest experiences and efficient staff coordination.
  • Developed and implemented standard operating procedures to enhance front desk efficiency and customer service.
  • Trained and mentored front office staff, fostering a collaborative environment and improving team performance.
  • Analyzed guest feedback to identify areas for improvement, driving initiatives that enhanced satisfaction scores.
  • Coordinated with various departments to streamline communication and resolve guest issues promptly.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Installed Direct TV

Goodman Networks
05.2016 - 12.2019
  • Installed and configured network systems, ensuring optimal performance and reliability.
  • Collaborated with team members to troubleshoot and resolve installation issues efficiently.
  • Monitored installation processes, implementing improvements to increase efficiency and reduce downtime.
  • Conducted quality checks on installed systems, maintaining high standards of service delivery.

Cleaning Crew Member

Sizemore Janatorial
02.2015 - 05.2016
  • Cleaned the Home Depot warehouse

Cashier

Menards
10.2014 - 02.2015
  • Assisted customers with buying decisions when required. Operated cash register in order to manage cash for sold items. Calculate discounts as appropriate.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Adhered to cash handling policies, ensuring security and accountability of funds.
  • Maintained clean and organized checkout area to promote a welcoming environment.
  • Resolved customer complaints professionally, fostering loyalty and repeat business.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Monitored inventory levels at the register, alerting management of stock shortages.

Caregiver

Visiting Angels
10.2013 - 10.2014
  • Provided compassionate personal care and assistance to clients, enhancing their daily living activities.
  • Monitored client health and safety, ensuring adherence to prescribed medication schedules and dietary requirements.
  • Trained and mentored new caregivers on best practices in patient care and organizational protocols.
  • Coordinated communication among healthcare providers, families, and clients to ensure comprehensive support.
  • Implemented improvements in care delivery processes, leading to enhanced client satisfaction and well-being.
  • Developed and implemented individualized care plans tailored to meet clients' unique needs and preferences.

Caregiver

Caregiver for Independence
11.2009 - 10.2013
  • Assisted elderly and disabled clients in addressing everyday personal needs such as toileting, bathing and grooming. Provided companionship on a daily basis by lending an ear or a shoulder to lean on. Maintain a safe and clean environment. Observe elderly for signs of deterioration or concern and report them to the family or doctor on an immediate basis. Maintain record of activities, behavior and symptoms for reference purposes.
  • Conducted regular assessments of client conditions, adjusting care plans based on evolving needs and feedback.
  • Fostered a supportive environment that promoted social interaction and engagement for clients within their communities.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Call Center Representative

Quality Gold
05.2013 - 09.2013
  • Answered calls, handled customer inquiries, and researched required information using available resources. Manage and resolved customer complaints. Enter new customer information and updated existing customer information. Processed orders and completed forms and applications.

Education

High School -

Middletown High School
01.2009

Skills

  • Quickbooks
  • Bank reconciliation
  • Customer relations
  • Payroll processing
  • Client billing
  • Financial reporting
  • Accounts receivable management
  • Confidentiality and integrity
  • Account reconciliation
  • Invoice processing
  • Cash flow management
  • Data inputting
  • Payment collection
  • Confidential document control
  • Administrative support
  • Accounts payable management
  • General ledger maintenance
  • Accounts receivable
  • Customer service
  • Attention to detail
  • Journal entries
  • Verbal and written communication
  • Microsoft Excel
  • Data entry
  • Accounts payable

Timeline

Front Office Manager

DeCoach Recovery Center
03.2024 - 08.2025

Installed Direct TV

Goodman Networks
05.2016 - 12.2019

Bookkeeping Assistant

New Dawn Virtual Accounting
04.2016 - Current

Cleaning Crew Member

Sizemore Janatorial
02.2015 - 05.2016

Cashier

Menards
10.2014 - 02.2015

Caregiver

Visiting Angels
10.2013 - 10.2014

Call Center Representative

Quality Gold
05.2013 - 09.2013

Caregiver

Caregiver for Independence
11.2009 - 10.2013

High School -

Middletown High School

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STACEY MARTIN