Stacey Masters
Taylor,MI
Summary
Highly experienced in coordinating patient care, with a focus on improving the healthcare experience for patients and their families. Demonstrates strong leadership skills, known for fostering effective communication between medical staff and patients to ensure smooth operations. In previous roles, have successfully implemented process improvements that enhanced efficiency and patient satisfaction. Possess strong problem-solving abilities and administrative acumen.
Overview
17
17
years of professional experience
Work History
Senior Patient Care Coordinator
Heartland Hospice
Monroe, MI
10.2019 - 09.2025
- Coordinated patient admissions and discharge processes with healthcare teams.
- Managed scheduling for patient visits and care services efficiently.
- Communicated effectively with patients and families regarding care plans.
- Collaborated with interdisciplinary teams to enhance patient support services.
- Developed training materials for new staff on patient care protocols.
- Maintained accurate documentation of patient interactions and care activities.
- Monitored compliance with hospice regulations and quality standards regularly.
- Provided support to nursing staff by addressing questions, concerns, and issues related to patient care.
- Served as a liaison between families, caregivers, patients and healthcare providers involved in providing care.
- Assisted in coordinating patient care plans, including scheduling appointments and tests.
- Facilitated communication between healthcare providers regarding changes in patient conditions or treatments.
Case Manager
Heartland Hospice
Columbus , OH
06.2017 - 10.2019
- Assessed patient needs and developed personalized care plans.
- Monitored patient progress and adjusted care plans as necessary.
- Provided education on hospice services and resources available to families.
- Documented patient interactions and maintained accurate records in systems.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Developed individualized care plans with input from clients and their families.
LPN Office Nurse
Holzer Urgent Care
Jackson, OH
01.2009 - 05.2017
- Administered medications and treatments as prescribed by healthcare providers.
- Assisted in patient assessments and documented vital signs accurately.
- Coordinated patient appointments and managed scheduling efficiently.
- Educated patients on health management and medication compliance effectively.
- Maintained medical records and ensured confidentiality of patient information.
- Conducted routine screenings and collected specimens for laboratory tests.
- Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.
- Prepared specimens for laboratory analysis by labeling correctly according to policies.
Education
Associate of Applied Science - Nursing
University of Rio Grande
Ohio06-2017
Nursing LPN
Hocking College
Nelsonville, OH12-2008
Skills
- Care coordination
- Patient advocacy
- Care planning
- Compliance monitoring
- Patient assessment
- Resource management
- Team collaboration
- Time management
- Scheduling coordination
- Healthcare management
- Patient documentation
- Customer service
- Case management
- Relationship building
- Patient satisfaction
- Patient care coordination
- Organizational skills
References
References available upon request.
Timeline
Senior Patient Care Coordinator
Heartland Hospice
10.2019 - 09.2025
Case Manager
Heartland Hospice
06.2017 - 10.2019
LPN Office Nurse
Holzer Urgent Care
01.2009 - 05.2017
Associate of Applied Science - Nursing
University of Rio Grande
Nursing LPN
Hocking College
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