Stacey Masters
Fayetteville
Summary
Dynamic Emergency Medical Technician with proven expertise at Cape Fear Valley Medical Center, excelling in critical decision-making and patient stabilization. Recognized for enhancing patient outcomes through effective assessments and clear communication. Adept at multitasking in high-pressure environments, ensuring optimal emergency response and collaboration with healthcare teams.
Overview
21
21
years of professional experience
Work History
Emergency Medical Technician
Cape Fear Valley Medical Center
Fayetteville, NC
10.2010 - Current
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare professionals to ensure effective patient transport and treatment.
- Maintained equipment and supplies for optimal operational readiness during emergencies.
- Documented patient assessments and interventions accurately in electronic health records.
- Assisted in training new EMTs on protocols and emergency response techniques.
- Coordinated with dispatch to optimize response times and resource allocation.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Bartender
Zane’s Clubhouse Grill
Dunn, NC
01.2007 - 12.2010
- Crafted custom cocktails and beverages based on customer preferences.
- Managed bar inventory, ensuring timely restocking of supplies.
- Provided exceptional customer service, fostering a welcoming atmosphere.
- Trained new bartenders on techniques and company standards.
- Implemented efficient drink preparation processes to enhance service speed.
- Monitored and maintained cleanliness and organization of bar area.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Rock-o-la
Fayetteville, NC
03.2005 - 01.2007
- Collaborated with kitchen staff to coordinate food and drink orders effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Emergency Medical Technician - Emergency Medicine
Fayetteville Technical Community College
Fayetteville, NCSkills
Basic life support
CPR and first aid
Critical decision-making skills
Vital signs monitoring
Pre-hospital care
Airway management
Bleeding control
Emergency management
Direct patient care
Patient assessments
Patient management
Patient stabilization
Ambulance driving
Supply restocking
Behavioral emergencies
Emergency vehicle operation
Emergency patient triage
Triaging
Medication administration
Problem-solving
Time management
Multitasking and organization
Critical thinking
Clear communication
Team collaboration
Calm under pressure
Timeline
Emergency Medical Technician
Cape Fear Valley Medical Center
10.2010 - Current
Bartender
Zane’s Clubhouse Grill
01.2007 - 12.2010
Bartender
Rock-o-la
03.2005 - 01.2007
Emergency Medical Technician - Emergency Medicine
Fayetteville Technical Community College