Stacey Matlock
Spokane,WA
Summary
I am a very trustworthy and reliable person. Hardworking and passionate about my role in Sacred Heart. I have very strong organizational and time management skills and I am fast learner. I am very excited to take a new step in a different career, while staying within Providence where I have worked for nearly 17 years.
Overview
16
16
years of professional experience
Work History
Transport Dispatcher
Sacred Heart Medical Center
07.2012 - Current
- Worked closely with transporters and hospital staff to effectively resolve issues and complaints.
- Managed large volumes of phone calls while managing the transports requests that need to be dispatched.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored dispatch board and adjusted transport requests for priority and urgent requests.
- Worked with the other dispatchers in creating an efficient well planned out department.
- Participated in team meetings discussing changes in procedures and processes.
- Multi tasking is a huge part of my job and I am very good it.
Certified Nursing Assistant
St. Joes
10.2007 - 07.2012
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
High School Diploma -
Rogers High School
Spokane, WA06.1990
Skills
- Deadline-oriented
- Call center environment
- Effective Time Management
- Relationship Building
- Issue Resolution
- Staff Training and Development
- Employee Management
- Telephone etiquette
- Critical Decision-Making
- Self Motivation
Timeline
Transport Dispatcher
Sacred Heart Medical Center
07.2012 - Current
Certified Nursing Assistant
St. Joes
10.2007 - 07.2012
High School Diploma -
Rogers High School
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