Summary

Overview

Work History

Education

Skills

AWARDS

Timeline

STACEY MCCLENNON

Richmond,United States

Summary

TO OBTAIN A POSITION WITH A REPUTABLE COMPANY THAT I CAN GROW WITH AND FULLY UTILIZE MY PROFESSIONAL EXPERIENCE

Overview

years of professional experience

Work History

Site Supervisor / Office Assistance

Allied Universal

01.2025 - Current

Head Site Supervisor for BSLMC (25+ officers)
Conducted daily site inspections, payroll/time keeping, scheduling/dispatching officers (on call 24hrs).
Head Site Supervisor for High Rise community, detect, deter, and report
Merged gap between High Rise management company and Security company. Monitored both in/outside of building, assisted residence of the high rise community as needed
Fill in account manager for River Oaks District, including but not limited to Cartier, Rolex, and Hermes.

Complex Senior Care Advocate

United Healthcare

01.2020 - 01.2025

Advocate between physicians, clients, and joining facilities.
Termination and renewal of medical and life insurance
Managed customer escalations/complaints with the focus on de-escalation techniques while finding mutually beneficial solutions
Managed a high level of professionalism and empathy while interacting with clients to ensure their satisfaction
Lead weekly team meetings to discuss challenges faced by physicians and clients to share best practices for resolving them effectively
Managed high call volume of incoming calls, emails, and live chats from customers seeking assistance or information
HIPPA compliance, scheduling

Assistant Store Manager

CATO Corporation

01.2018 - 01.2020

Managed 28 employees, weekly scheduling
Assisted store manager with overseeing daily operations, including but not limited to weekly inventory
Trained/mentored new employees on company policies, procedures, and customer standards
Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
Managed large cash handling following company procedures, ensuring accuracy and compliance with the companies guidelines
Assume responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
Implemented new sales strategies that resulted in an 82% increase in monthly revenue, I was named the best in sales (most) revenue of the stores assistant managers 5 months in a row totaling 10 months.

Retention and recruitment Coordinator/ Back Office Medical Manager

Homestead Senior Care

01.2013 - 01.2018

Ensured accuracy of public and confidential medical records, compliance with D.A.D.S, Developed and implemented policies and procedures to ensure compliance with healthcare regulations and standards.
Performed supervisory visits on clients/ caregivers
Created and conducted quarterly caregiver meetings
Conducted and managed the full recruitment cycle for multiple positions including sourcing, screening, interviewing, as well as onboarding
Facilitated enrollment of new clients contracts, facilitated background/reference checks as part of the pre-employment screening, handling sensitive candidate information with discretion
HIPPA compliance
Field Supervisor duties
Implemented electronic health records (EHR) system, improving accuracy of patient records and streamline documentation process