STACEY MCCONNELL
Limon,CO
Summary
Proven leader with extensive experience in operations management and team leadership, notably at TWC-Management. Excelled in enhancing customer satisfaction and loyalty, while driving operational efficiency and profitability. Skilled in vendor relationships and team building, achieving significant improvements in employee performance and customer relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Twc-Management
05.2023 - Current
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Used customer feedback for improving operations and building brand loyalty
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Created policies, procedures and guidelines for staff members' daily operations
- Provided clear direction and set priorities for accomplishing desired actions and results
- Met safety and security standards by overseeing preventative maintenance and repairs
Assistant General Manager
Loves
01.2022 - 04.2023
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Acknowledged outstanding staff performance to boost company morale and productivity
- Recruited and hired associates to meet business needs and requirements
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders
- Mentored staff on problem resolution techniques and provided guidance regarding company policy
- Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement
- Monitored daily operations of various departments, developing action plans when necessary
- Prepared and presented reports to inform upper management
- Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities
- Mentored new associates to contribute to company's positive culture
- Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager
- Actively participated in meetings with senior management teams; offered constructive ideas for process improvements
Guest Services Manager
Loves
03.2018 - 01.2022
- Developed and maintained positive relationships with guests, staff, and management teams
- Created promotional materials highlighting features of the organization's offerings to attract more customers
- Provided excellent customer service by responding promptly to inquiries from guests and addressing their concerns efficiently
- Analyzed customer feedback data to identify areas for improvement in the guest experience
- Resolved conflicts between guests or staff members in an effective manner while upholding organizational values
Education
High School Diploma -
Kelly Walsh High School
Casper, WY05-1996
Skills
- Expense Control
- Vendor relationships
- Facility Management
- Efficient multi-tasker
- Quality Management
- Human Resources
- Problem-Solving
- Team building
- Team Collaboration
- Leadership and team building
- Delegating Work
- Schedule Management
- Exceptional interpersonal communication
- Employee Scheduling
- Customer Service
- Employee Relations
- Staff training/development
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Customer Relations
- Training and Development
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Administrative Skills
- Performance Evaluations
Certification
- IHG general manager
- Best Western general manager
- Serve Safe
- First Aid/CPR
Timeline
General Manager
Twc-Management
05.2023 - Current
Assistant General Manager
Loves
01.2022 - 04.2023
Guest Services Manager
Loves
03.2018 - 01.2022
High School Diploma -
Kelly Walsh High School
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