Stacey McKee
Manteca,CA
Summary
Professional Asst. Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Asst. Project Manager
Convergint Technologies
12.2020 - Current
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Planned, monitored and analyzed project costs to meet financial goals.
- Issued contracts and agreements with vendors for constructive supplier relations.
- Developed and maintained project documentation for reliable records.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Investigated inquiries relating to status of accounts.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Input financial data and produced reports using D365.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
Service Manager
Ojo Technology
12.2017 - 12.2020
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Retained 40+ existing customers and brought on an additional 30 from word-of-mouth referrals.
Project Coordinator III
Cal Coast Telecom
03.2017 - 12.2017
- Assisting project managers with planning and coordination
- Tracking project progress and deadlines
- Communicating with team members and stakeholders
- Organizing project meetings and taking meeting minutes
- Managing project documentation and files
- Preparing project status reports
- Monitoring project expenses and resources
- Ensuring project tasks are completed on time
- Coordinating project logistics and schedules
- Supporting project team with administrative tasks
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
- Managed and Spearheaded over 200 small projects
Service Solutions Representative
Comtel Systems Technology
01.2015 - 01.2017
- Providing exceptional customer service to clients
- Resolving technical issues and inquiries
- Collaborating with team members to troubleshoot problems
- Documenting all customer interactions and solutions
- Offering product recommendations and upsells
- Meeting or exceeding monthly service targets
- Maintaining a positive and professional attitude
- Adhering to company policies and procedures
- Creating service reports for management review
- Updating customer account information accurately
- Signed on over 20 new customers for Service Contracts
Service Coordinator
Comtel Systems Technology
06.2007 - 01.2015
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
Customer Relations Supervisor
VISHALL CALIFORNIA, INC
08.2005 - 03.2007
- Develop and maintain positive relationships with customers
- Implement customer service policies and procedures
- Supervise a team of customer service representatives
- Resolve customer complaints and issues in a timely manner
- Monitor customer feedback and implement improvements
- Train new customer service employees
- Collaborate with other departments to improve customer experience
- Track customer service metrics and report to management
- Lead by example and demonstrate excellent customer service skills
- Stay up-to-date on industry trends and best practices in customer relations
- Managed customer relations on ongoing basis to maximize customer retention.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Piedmont Hills High School
San Jose, CAAssociate of Arts -
Ohlone College
Fremont, CASkills
- Project Resource Assessment
- Schedule Management
- Project Briefs
- Requirements Gathering
- Meeting Coordination
- Resource Utilization Planning
- Cost Control
- Purchasing and procurement
- Scope Management
- Billing management
- Client Relationships
- Development Milestone Planning
Accomplishments
Safety Committee: Created and directed comical safety videos resulting in view engagement and subject matter retention.
Timeline
Asst. Project Manager
Convergint Technologies
12.2020 - Current
Service Manager
Ojo Technology
12.2017 - 12.2020
Project Coordinator III
Cal Coast Telecom
03.2017 - 12.2017
Service Solutions Representative
Comtel Systems Technology
01.2015 - 01.2017
Service Coordinator
Comtel Systems Technology
06.2007 - 01.2015
Customer Relations Supervisor
VISHALL CALIFORNIA, INC
08.2005 - 03.2007
High School Diploma -
Piedmont Hills High School
Associate of Arts -
Ohlone College
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