Stacey McKee
Liberty Hill,TX
Summary
At Bryan Anthonys, I spearheaded business and customer experience strategies, boosting sales and customer satisfaction through strategic thinking and effective team leadership.
Overview
7
7
years of professional experience
Work History
Director of Business Development
Bryan Anthonys
01.2024 - 10.2024
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated, prepared, and signed contracts with clients.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
Director of Customer Experience
Bryan Anthonys
08.2017 - 10.2024
- Designed and implemented comprehensive training programs for staff to enhance their skills in handling diverse customer needs.
- Played a key role in the development and launch of new products/services by providing valuable input on customer needs and expectations.
- Led a team of customer service representatives, ensuring efficient resolution of client issues and inquiries.
- Oversaw the development of an online support portal, providing customers with easy access to resources and assistance when needed.
- Mentored junior team members and facilitated knowledge-sharing sessions, contributing towards a culture of continuous learning within the department.
- Collaborated with cross-functional teams to identify and address key areas of improvement in the customer journey.
- Championed the use of CRM systems for better tracking and management of customer interactions across multiple touchpoints.
- Built customer confidence by actively listening to concerns and giving resolutions.
Education
No Degree -
Santa Barbara City College
Santa Barbara, CASkills
- Customer management
- People Leader
- Brand representation
- Customer engagement
- Teamwork
- Problem-solving
- Organizational development
- New business development
- Customer satisfaction
- Training and mentoring
- Vendor management
Timeline
Director of Business Development
Bryan Anthonys
01.2024 - 10.2024
Director of Customer Experience
Bryan Anthonys
08.2017 - 10.2024
No Degree -
Santa Barbara City College
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