Stacey McKenzie
Admissions Counselor - Recruitment Management
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Creative and strategic thinking abilities while having the ability to connect with and sway individuals in a positive way. Strong devotion for education and helping others to achieve their potential.
Overview
30
30
years of professional experience
Work History
Retail Customer Service/Teller
Zions Bancorporation
11.2020 - 10.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
- Increased efficiency by staying up-to-date on the latest banking technologies and systems.
- Collaborated with other departments to resolve customer issues quickly and effectively, enhancing overall satisfaction rates.
- Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
- Streamlined teller operations by implementing effective organizational systems and procedures.
- Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
Quality Supervisor
Freedom Innovations
08.2016 - 06.2019
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
HIM Certified Coder
IH Sanpete Valley Hospital/Self-employed
01.1993 - 05.2005
- Reviewed patient complaints on diagnosis or reimbursement changes and suggested appropriate solutions.
- Improved accuracy in medical coding by conducting thorough reviews of patient records and ensuring compliance with coding guidelines.
- Resolved coding-related issues or discrepancies promptly by working collaboratively with team members from billing and clinical departments.
- Strengthened interdepartmental communication by serving as a liaison between the coding team and other healthcare professionals.
- Conducted billing and coding training for physician and medical staff which included current procedural or coding updates.
- Increased reimbursement rates through accurate assignment of codes that maximized revenue opportunities for the organization.
- Supported successful audits by providing accurate documentation and demonstrating compliance with industry standards.
- Entered codes for Medicare, Medicaid and private insurance providers using office EMR system.
- Contributed to a reduction in claim denials by proactively addressing potential discrepancies prior to submission.
- Served as a subject matter expert on ICD-10-CM and CPT code sets, assisting colleagues with complex cases when needed.
- Enhanced revenue cycle performance by accurately assigning appropriate codes to diagnoses and procedures for billing purposes.
- Proactively identified areas for improvement in coding practices, implementing new processes to enhance efficiency and accuracy.
Education
Bachelor of Science - Business Administration/Accounting
Utah State University
Logan, UT06.1991
Skills
Patience and composure
Cross-Selling Products
Building rapport
Teamwork and Collaboration
Positive Attitude
Problem-Solving
Customer service excellence
Time Management
Multitasking
Excellent Communication
Reliable and Responsible
Self Motivation
Timeline
Retail Customer Service/Teller
Zions Bancorporation
11.2020 - 10.2022
Quality Supervisor
Freedom Innovations
08.2016 - 06.2019
HIM Certified Coder
IH Sanpete Valley Hospital/Self-employed
01.1993 - 05.2005
Bachelor of Science - Business Administration/Accounting
Utah State University