Stacey Mendez
Tampa,Fl
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Realtor
Reliable Florida Realty Consultants LLC
Tampa, FL
09.2022 - Current
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Maintained current and accurate CRM database of prospective customers.
Research & Adjustments Representative II
Bank of America
Tampa, Florida
04.2014 - 09.2022
- Investigate daily incoming research and adjustment inquiries
- Ensures that all cases are resolved in compliance with industry regulations and bank procedures
- Uses knowledge of industry regulations to determine client’s needs on case-by-case basis
- Manage risk by performing proper account protection maintenance to guarantee protection of client and bank
- Review and examines estate documents to submit closeouts & perform other account maintenance
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Followed data program techniques and procedures to maintain data entry requirements.
Senior Claims Analyst
Bank of America
04.2012 - 04.2014
- Assist in resolving customer merchant, credit, or ATM claims within the bank's policies and procedures
- Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels
- Researches and resolves other general customer account inquiries as appropriate
- Teammate of the Month for several months due to my input for performance and building team morale
- Assisted in pod-visioning for new hire trainees
- Part of ECS ASSET team which includes motivating team to participate in monthly activities
Education
Realtor - Real Estate
The CE Shop
Online07.2022
High School Diploma -
Hillsborough High School
05.2001
Skills
- 15 years of customer service experience
- 7 years in banking, risk and compliance
- Excellent written and verbal communication skills
- Extremely productive in a high volume and high stress environment
- Work well independently & as a team member
- Traditional Marketing
- Analytical and Logical Thinking
- Attention to Detail
- Articulate and Persuasive
- Proficient in Microsoft office
- Verifying Data Accuracy
- Data Entry
Timeline
Realtor
Reliable Florida Realty Consultants LLC
09.2022 - Current
Research & Adjustments Representative II
Bank of America
04.2014 - 09.2022
Senior Claims Analyst
Bank of America
04.2012 - 04.2014
Realtor - Real Estate
The CE Shop
High School Diploma -
Hillsborough High School
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