Stacey Miller
Burlingame,CA
Summary
Multi-talented Support Specialist effective at managing information, completing Salesforce tasks and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 7 years of experience in Salesforce/CPQ supporting sales teams.
Overview
10
10
years of professional experience
Work History
Enterprise Sales Support Specialist
AirData
San Francisco, CA
07.2023 - Current
- Create quotations and invoices
- Process new and renewal sales orders
- License customer subscription in Stripe
- Assist with accounts receivable tasks
- Process refunds
- Generate statistics on sales growth
- Document and update standard operating procedures (SOP), processes, and training materials
Order Management Coordinator
Envoy
San Francisco, CA
04.2022 - 01.2023
- Oversee a quote to order process with the use of Salesforce and CPQ
- Review and process all incoming orders accurately
- Receive, review and process incoming customer orders
- Manage the bookings process at Envoy and work with the Finance team on handing over bookings information for provisioning
- Assist the Sales team in deal structuring, calculating complex pricing scenarios and obtaining all necessary approvals
- Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, renewals and customer support teams in these transactions
- Document and update standard operating procedures (SOP), processes, and training materials
- Complete vendor forms
Order Management Specialist
New Relic
San Francisco, CA
03.2021 - 04.2022
- Review contracts for compliance with revenue recognition and deal desk policies
- Understand and process a vast range of customer deals
- Ensure timely and accurate provisioning and billing of customer accounts
- Provide business insight as well as product life cycle analysis sales
- Safeguard and manage data quality in SFDC and Zuora for all proposed and closed quotes/deals
- Engage in ad-hoc projects relating to order entry accuracy and process improvement
Global Order Desk - EMEA and Americas
Telstra
San Francisco, CA
01.2017 - 02.2021
- Provide pre-sales and customer business operation support
- Provide system and sales order management process, guidance, systems issue identification and resolution
- Work with other teams to support deals from Pre-sales to Service Delivery, Support for Sales Team including some of the largest Telstra OTT customers
- Validation of order form against order configuration
- Completion of Request Sales Support action items to progress quote to firm order status, Identify system issues, log incident ticket requests and follow up until issues are resolved
- Participate in User Acceptance Testing (UAT) for new system features or improvements
- Validate all order forms, network diagrams, pricing and contracts before processing the order in SFDC
Customer Service Representative
Danaher - Pall Life Sciences
Menlo Park, CA
03.2016 - 01.2017
- Independently serve as the primary liaison for the customer when interacting with product marketing, material management, field representative and technical support before and/or after the sale
- Coordinate with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction
- Process complaints, credit memoranda, orders, returns and coordination of export compliance in order and shipment process
- Provide weekly shipment reports for strategic accounts
Customer Service Representative
Mizuho America
Union City, CA
08.2014 - 03.2016
- Provide excellent customer service via phone and email to international and domestic hospital buyers, field representatives and distributors
- Attend international and domestic trade shows to promote various neurological products and multilingual support
- Support two international sales and marketing managers; translate, process orders, issue RGA numbers, communicate with distributors, prepare shipping invoices according to each country's customs requirements and set up and update customer accounts
- Process domestic and international purchase orders, returns and product inquiries in a fast-paced environment
- Generate quotes and excel sales reports for field representatives and regional sales managers
- Maintain communication and follow-up with customers and appropriate parties required
Education
Skills
- Strong Communication Skills
- Goal Achievement
- Relationship Building
- Efficient Administration
- Problem Analysis/Assessment
- Microsoft Programs
- Salesforce and CPQ
- Google Workspace
- Stripe
- Zoura
Languages
Spanish
Professional
Timeline
Enterprise Sales Support Specialist
AirData
07.2023 - Current
Order Management Coordinator
Envoy
04.2022 - 01.2023
Order Management Specialist
New Relic
03.2021 - 04.2022
Global Order Desk - EMEA and Americas
Telstra
01.2017 - 02.2021
Customer Service Representative
Danaher - Pall Life Sciences
03.2016 - 01.2017
Customer Service Representative
Mizuho America
08.2014 - 03.2016
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