Stacey Miller
Stone Mountain,GA
Summary
Experienced with the rules and regulations governing different types of cargo. Instrumental in keeping operations compliant and cargo moving accurately to final destinations. Adept at maintaining high customer service standards through open communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Ocean Export Agent
EMO Trans
10.2022 - 01.2024
- Coordinated and managed Ocean export shipments from start to finish.
- Prepared and processed export documentation including bookings, invoices, and AES customs clearance documentation.
- Ensured compliance with export regulations and requirements.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Achieved consistent on-time delivery performance by effectively coordinating schedules between carriers, warehouse staff, and clients.
- Improved customer satisfaction with timely and accurate updates on shipment statuses and resolving any concerns.
- Assisted in preparing comprehensive reports for management review, highlighting key performance indicators related to ocean exports.
Executive Administrative Operations Assistant
CGL Companies
10.2018 - 10.2022
- Answered high volume of phone calls and email inquiries.
- Managed vendor relationships, negotiating contracts and securing cost-effective services for the organization.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
- Optimized expense reporting process, resulting in timely reimbursements and accurate budget tracking.
- Screened personal and business calls and directed to appropriate party.
- Developed detailed project plans to ensure timely completion of high-priority tasks and initiatives.
Customer Service Supervisor
Wipro LTD
03.2014 - 08.2018
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coached employees through day-to-day work and complex problems.
- Kept high average of performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Transportation Management Coordinator
US Army
01.2000 - 05.2004
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained employees on proper handling procedures for hazardous materials shipments, ensuring safety and compliance with all relevant regulations.
- Arranged documentation and reports for follow-up or response to tracer actions.
- Enforced team adherence to safety regulations and protocols.
- Conducted risk assessments for transportation activities to mitigate potential issues before they occurred.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed and implemented strategies to improve team productivity and efficiency.
- Identified hazardous materials and safely secured or disposed of it.
- Met or exceeded production goals and objectives by following strict procedures.
- Analyzed data trends in transportation usage patterns to anticipate future needs or identify opportunities for improvement.
Education
Bachelor of Business - Business Management
University of Phoenix
Atlanta, GASkills
- International Trade Compliance
- Proficiency in Microsoft Office Applications and export documentation software
- Export Documentation
- Invoicing
- Transportation Coordination
- Bill of Lading Preparation
- Records Management
- Harmonized Tariff Schedule
- Shipping documents preparation
- Dangerous goods coordination
- Hazmat certified
- Freight Forwarding
- Ocean Freight Management
- Incoterms Knowledge
- Rate Quotation
- Dangerous Goods Handling
Certification
- Hazmat, IMDG - 2023-2028
- Security Threat Assessment, TSA - 2023-2028
Timeline
Ocean Export Agent
EMO Trans
10.2022 - 01.2024
Executive Administrative Operations Assistant
CGL Companies
10.2018 - 10.2022
Customer Service Supervisor
Wipro LTD
03.2014 - 08.2018
Transportation Management Coordinator
US Army
01.2000 - 05.2004
Bachelor of Business - Business Management
University of Phoenix
- Hazmat, IMDG - 2023-2028
- Security Threat Assessment, TSA - 2023-2028
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